SARA FERGUSON
Harrisonburg,VA
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Experienced with environmental management, focusing on sustainability and compliance. Utilizes project management techniques to drive successful environmental initiatives. Track record of collaborating with cross-functional teams to achieve organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Services Manager
James Madison University Recreation
05.2024 - Current
- Oversaw the recruitment, hiring, onboarding, and ongoing training processes for new team members, helping build a skilled workforce committed to delivering excellent results for our organization''s members.
- Enhanced communication among team members, which resulted in increased efficiency and productivity.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring, and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Member Services Assistant
James Madison University Recreation
01.2023 - 05.2024
- Developed strong interpersonal skills through daily interactions with members, staff, and volunteers
- Maintained up-to-date knowledge of all member services programs and policies
- Provided excellent customer service to members and guests by answering inquiries, resolving issues, and providing accurate information
- Managed incoming calls from members seeking assistance or advice on various topics related to their membership status
- Created a positive atmosphere by greeting participants and responding promptly to requests
- Processed membership renewals and applications using database software
Online Personal Shopper
Walmart
02.2021 - Current
- Greeted customers and answered product or service questions
- Assisted teammates with daily tasks during peak periods
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Possessed calm, professional and courteous attitude towards customers and colleagues
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Satisfied customers with quick, accurate service under tight deadlines
- Completed pickup and shopping orders for customers within local area
- Communicated well with clients in writing, by phone and in person
Education
Bachelor of Science - Geographic Science
James Madison University
05.2026
High School Diploma -
Louisa County High School
05.2022
Skills
- Reliable & Trustworthy
- Planning and Organization
- Problem-solving abilities
- Good Work Ethic
- Attention to Detail
- Team Building
- Hardworking
- Motivated
- Resourceful
- Results-driven
- Growth
- Efficiency
- Service Value
- Environmental education
- Natural resource management
- Soil conservation
- Sustainability strategy
Activities
- JMU Give Volunteers
- JMU Environmental Management Club
- JMU Food for Thought Club
Certification
- CPR/AED For Professional Rescuers, American Red Cross, 3/24/2024
- First Aid Certification, American Red Cross, 3/24/2024
Timeline
Member Services Manager
James Madison University Recreation
05.2024 - Current
Member Services Assistant
James Madison University Recreation
01.2023 - 05.2024
Online Personal Shopper
Walmart
02.2021 - Current
High School Diploma -
Louisa County High School
- CPR/AED For Professional Rescuers, American Red Cross, 3/24/2024
- First Aid Certification, American Red Cross, 3/24/2024
Bachelor of Science - Geographic Science
James Madison University
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