Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Fisher

Lancaster,PA

Summary

Demonstrated ability to resolve complex customer issues by collaborating with various departments, ensuring that customer needs are met effectively. Provided exceptional service that contributed to high levels of customer satisfaction and retention. Developed strong relationships with customers through friendly interactions and effective communication, facilitating a positive service experience. Led a team of agents in quality assurance and coaching, enhancing overall team performance and service delivery.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Ranstad
Lancaster, Pennsylvania
06.2024 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with families through friendly interactions.
  • Provided effective support to families by addressing and resolving computer-related issues promptly and accurately.

  • Clarified customer questions about company processes and initial service experiences.

Customer Service Representative

Princess Cruises
Lancaster, Pennsylvania
02.2022 - 03.2024
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided accurate information about products and services to customers.
  • Led a team of agents, providing coaching and conducting quality assurance on customer calls.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

High School Diploma -

Conestoga Valley High School
Lancaster, Pennsylvania
06-2011

Some College (No Degree) - Education

York College of Pennsylvania
York, PA

Skills

  • Customer service
  • Problem solving
  • Technical support
  • Product knowledge
  • Team Leading
  • Coaching
  • Conflict resolution
  • Quality assurance
  • Coaching and mentoring
  • Data entry
  • Effective communication
  • Team collaboration
  • Reading comprehension
  • High-energy attitude
  • Call triaging
  • Active listening
  • Customer relationship management (CRM)

Timeline

Customer Service Representative

Ranstad
06.2024 - Current

Customer Service Representative

Princess Cruises
02.2022 - 03.2024

High School Diploma -

Conestoga Valley High School

Some College (No Degree) - Education

York College of Pennsylvania
Sara Fisher