Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sara Gaines

Sara Gaines

Brookhaven,PA

Summary

Experienced Health Insurance and Benefits professional with licenses in Pennsylvania and New Jersey who is skilled with project management, team management, scheduling, calendar management, and case coordination. Discreet with the ability to handle sensitive and confidential information. A self-starter who requires little to no supervision, is able to prioritize to meet strict and tight deadlines and is able to manage multiple projects simultaneously. Collaborative and versatile team member who easily grasps new concepts and training, is experienced with deescalating volatile situations, and is an effective communicator with hands on, high touch customer service approach. Proficient in Microsoft Outlook, Word, Excel, PowerPoint, ERM systems, industry specific programs and, and various virtual meeting platforms.

Overview

13
13
years of professional experience

Work History

Owner/Operator

Sara Gaines Cabinet Painting
Aston Mills, PA
07.2023 - Current
  • Managed all aspects of cabinet painting operations, ensuring high-quality finishes and customer satisfaction.
  • Developed and implemented efficient workflow processes to enhance productivity and reduce turnaround times.
  • Oversaw recruitment, training, and performance evaluation of staff, fostering a skilled workforce dedicated to excellence.
  • Established strong supplier relationships to source quality materials at competitive prices, optimizing project budgets.

Fertility Specialist

Accolade: Women’s Health
Plymouth Meeting, PA
11.2019 - 03.2023
  • Assisted clients with issues related to their health, benefits, claims and other needs
  • Explained different types of insurance and coverages to customers and offered policy recommendations
  • Provided clients with a personalized service experience, across all communications channels including phone, mobile and email
  • Assisted clients in helping them understand everything available to them to maximize their benefits
  • Leveraged Accolade’s platform to help clients navigate the health care system
  • Identified contextual red flags and uncovered medical issues and barriers to care
  • Proactively connected clients with the right clinical guidance, resources (ex. Clinical benefits education and referral, Nurse triage, etc.) and benefit programs to address their issues and barriers to care
  • Understood client’s needs, asked the right questions, and fully resolved issues
  • Closed knowledge gaps and proactively educated potential clients regarding additional programs and benefits available
  • Developed ongoing relationships with potential customers to provide them with insurance options
  • Became the client’s advocate and created traction in Accolade’s services and capabilities
  • Delivered on promises to clients by keeping our commitments and embodying Accolade’s Cultural Cornerstones
  • Created personalized and memorable client experiences

Recycling Manager

Delaware County Solid Waste Authority
Media, PA
07.2018 - 06.2019
  • Oversaw the recycling programs for 49 municipalities in Delaware County
  • Ensured municipalities were compliant with ACT 101, and the Department of Environmental Protection
  • Managed the day-to-day operations of the Recycling Program for the County of Delaware, PA

Case Coordinator

Executive Health Resources
Newtown Square, PA
07.2012 - 06.2016
  • Worked with 2500 hospitals processing second reviews for Medicare and Medicaid
  • Utilized customer service skills to work better with clients, vendors, and customers
  • Handled coding, ICD 10, and patient billing

Education

BS - Business Management

Argosy University
Phoenix, AZ

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning

Timeline

Owner/Operator

Sara Gaines Cabinet Painting
07.2023 - Current

Fertility Specialist

Accolade: Women’s Health
11.2019 - 03.2023

Recycling Manager

Delaware County Solid Waste Authority
07.2018 - 06.2019

Case Coordinator

Executive Health Resources
07.2012 - 06.2016

BS - Business Management

Argosy University