Sara Galbraith
Greenfield,IN
Summary
Dynamic manager with a proven track record at That’s My Dogg, excelling in staff training and operational efficiency. Skilled in customer relationship management and team leadership, I enhanced service offerings and fostered loyalty through strategic improvements, resulting in increased customer satisfaction and repeat business.
Overview
14
14
years of professional experience
Work History
Manager
That’s My Dogg
New Castle, In
06.2025 - Current
- Developed staff training programs to enhance employee performance and customer satisfaction.
- Implemented process improvements that increased workflow efficiency and reduced operational costs.
- Coordinated inventory management systems to optimize stock levels and minimize waste.
- Analyzed customer feedback to identify trends and improve service offerings.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Assisted in menu recommendations, enhancing guest dining experiences.
- Managed order accuracy, collaborating with kitchen staff for timely service.
- Maintained cleanliness and organization of tables and dining areas.
- Owner Dwight O. Wise
- 317-991-6486
Receptionist
Super 8 Hotel
Greenfield, IN
03.2012 - 09.2017
- Adapted to high-pressure environments during peak service hours.
- Trained new team members on operational procedures and customer interaction standards.
- Streamlined service processes to enhance efficiency during busy shifts.
- Resolved guest concerns promptly, fostering positive dining experiences and loyalty.
- Maintained clean and organized dining areas for optimal guest experience.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Assisted guests with inquiries, providing local information and recommendations.
- Handled phone calls, directing inquiries to appropriate departments efficiently.
- Processed reservations through property management system, maintaining accurate records.
- Coordinated housekeeping requests to enhance guest satisfaction and room readiness.
- Maintained lobby area cleanliness and organization for welcoming atmosphere.
- Trained new staff on front desk procedures and customer service standards.
- Implemented feedback mechanisms to improve guest experience and service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Manager was Jessica F. Tawney
- 317-962-9837
Manager/ Server
Tour of Italy
Greenfield,IN
10.2019 - 2024
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Co Manager Latisha L. Lanham
- 317-460-3511
Education
No Degree - Surgical Tech
Indiana Business College
Indianapolis, INGED - Core 40
Greenfield Central High School And Homeschool
Greenfield, In05.1997
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Performance evaluations
- Business administration
- Marketing
- Negotiation
- Expectation setting
- Emergency response
- Salesforce management
- Clear communication
- Safety procedures
- Coaching and mentoring
- Employee onboarding
- Policy and procedure development
- Recruiting and interviewing
- Revenue management
- Cross-functional team management
Timeline
Manager
That’s My Dogg
06.2025 - Current
Manager/ Server
Tour of Italy
10.2019 - 2024
Receptionist
Super 8 Hotel
03.2012 - 09.2017
No Degree - Surgical Tech
Indiana Business College
GED - Core 40
Greenfield Central High School And Homeschool