Sara Garcia
Des Plaines,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, with the safety and health of everyone I work with in mind, including my coworkers.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
CVS/caremark
Buffalo Grove , IL
08.2008 - 02.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Effectively trained new staff and seasoned staff on new procedures the call center was implementing at the time.
- Was one of few employees who were able to handle large clients for the company, I was put though specialized training for specific clients and companies Caremark took on at the time.
- Resolved conflicts on first point of contact, lessoning the stress of the client.
- Always following up with client to make sure needs were met.
ADP Services Consultant
Adp- Automated Data Processing
Elk Grove Village, Illinois
01.2008 - 05.2008
- Identified risks and solutions to resolve conflicts.
- Answered questions about clients payroll management software.
- Assisted clients in managing and imputing their payroll correctly so their employees would be paid on time with no additional issues.
- Assisted clients with imputing bonus checks in the system so they would be paid out at the right time.
- Helping clients navigate their payroll system at any given time, also able to assist manually if they were unable or wanted to have their checks delivered to them same day if they were within the area we serviced same day.
- Maintained up-to-date knowledge of industry trends.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
Customer Service Representative
United Marketing Group
09.2006 - 01.2008
- Helping customers with travel plans, also getting them started and then transferring them to our own travel agency to assist with the rest of their travel plans
- Assisting with orders customers were placing from our market place which was from a catalog our company would send out, check tracking for them, take orders over the phone by credit card.
- Cancelling memberships for customers
- Maintaining very high standards of quality customer service at all times.
- Answering a very high volume of calls daily with patience and professionalism.
- Working in a team environment with a positive approach and attitude
- Training new hires
Lead Teacher
Crème De La Crème
06.2004 - 07.2006
- Established positive relationships with parents through regular communication regarding student progress.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Making weekly lesson plans for specific age groups that we’re in my classroom which were 3 to 12 months of age.
- Prepared and served Healthy meals.
- Implemented and followed strict timely schedules.
- Stayed up to date on all CPR certifications.
- Ensured the upmost safety of all infants under my care.
Education
N/A - Nursing
Oakton Community College
Des Plaines, ILGeneral Education - General Education
Maine West High School
Des Plaines, IL01.2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Health care
Timeline
Customer Service Representative
CVS/caremark
08.2008 - 02.2015
ADP Services Consultant
Adp- Automated Data Processing
01.2008 - 05.2008
Customer Service Representative
United Marketing Group
09.2006 - 01.2008
Lead Teacher
Crème De La Crème
06.2004 - 07.2006
N/A - Nursing
Oakton Community College
General Education - General Education
Maine West High School
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