Sara Gehrke
Virginia Beach,VA
Summary
Dedicated professional specializing in office administration and training development. Known for excellent communication and customer service skills, with a track record of managing effective HR processes and improving store profitability. Dynamic Store Manager with strong customer service and problem-solving skills. Proven ability to enhance store operations and manage HR functions effectively, contributing to improved team performance and operational efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager
Starbucks
02.2019 - 12.2025
- Monitored store operations to enhance profitability through effective inventory management and customer service.
- Managed administrative HR functions including recruitment, onboarding, and performance evaluations.
- Coordinated training programs aimed at improving employee performance and skill sets.
- Enforced company policies to maintain compliance and foster an inclusive work environment.
- Maintained accurate employee records to support operational efficiency and communication.
- Handled sensitive information with confidentiality and discretion.
- Organized competing priorities through effective scheduling and time management.
Shift Supervisor
Starbucks
03.2017 - 02.2019
- Established a welcoming atmosphere for customers and colleagues.
- Maintained professionalism during peak hours to uphold Starbucks standards.
- Coached team members respectfully while ensuring successful shift completion.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Barista
Starbucks
12.2015 - 03.2017
- Maintained cleanliness and organization of workstations and dining areas throughout shifts.
- Provided exceptional customer service by engaging with customers and addressing inquiries.
- Trained new baristas on beverage preparation, customer service, and company policies.
Education
High School Diploma -
Great Bridge High School
Chesapeake, VA06-2015
Skills
- Calendar and email management
- Customer service and communication
- HR support and onboarding
- Office administration
- Document preparation and filing
- MS office proficient
- Customer relations
- Problem-solving
- Scheduling and meeting coordination
- Time management
Timeline
Store Manager
Starbucks
02.2019 - 12.2025
Shift Supervisor
Starbucks
03.2017 - 02.2019
Barista
Starbucks
12.2015 - 03.2017
High School Diploma -
Great Bridge High School