Sara Gomez
Jackson,CA
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Sutter Amador Hospital
JACKSON, CA
11.2020 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Assembled registration paperwork and placed identification bands on patient.
- Ensured accuracy of all data entered into computer system.
- Provided assistance to internal departments when needed.
- Assisted with scheduling outpatient appointments.
- Checked stock to determine inventory level and placed orders for needed supplies.
- Scanned documents into electronic medical records system.
- Answered phones promptly in a professional manner.
FRONT OFFICE LEAD
UROLOGY NEVADA
Reno, NV
10.2018 - 07.2020
- Maintained accurate records of all transactions related to front office activities using computerized systems.
- Resolved conflicts between customers or among staff members when necessary.
- Assisted in the training of new front office staff members.
- Responded to patients inquiries, requests and complaints in a professional manner.
- Conducted monthly inventory checks on supplies used in the front office area.
- Ensured that lobby areas were clean and well-stocked at all times.
- Adhered strictly to established procedures for handling confidential information according to HIPAA guidelines.
- Tracked performance metrics for each team member in order to identify areas requiring improvement.
- Responded to messages and emails to the office and transferred correspondence.
- Managed office personnel schedules and implemented coverage for increased work demands or unexpected absences.
- Delegated work to staff, setting priorities and goals.
Education
Amador High School
Sutter Creek, CA06-1998
Skills
- Insurance company knowledgeable
- Pre-Admission Requests
- Multitasking and Organization
- Problem-Solving
- HIPAA Compliance
- Registration management
- Appointment Scheduling
- Customer Service
- Scheduling Diagnostic Procedures
- Insurance Verification
- Registration and Admissions
- Flexible Schedule
- Phone and Email Etiquette
- Relationship Building
- EMR
- Medical Terminology
Timeline
Patient Access Representative
Sutter Amador Hospital
11.2020 - Current
FRONT OFFICE LEAD
UROLOGY NEVADA
10.2018 - 07.2020
Amador High School
Similar Profiles
Renee Paul, RN, BSNRenee Paul, RN, BSN
Staff Nurse II/ Charge RN at Sutter Amador HospitalStaff Nurse II/ Charge RN at Sutter Amador Hospital
Brenda HudsonBrenda Hudson
Registered Nurse, Emergency Department at Sutter Amador HospitalRegistered Nurse, Emergency Department at Sutter Amador Hospital
Jordan W. Tanner RN, BSNJordan W. Tanner RN, BSN
Registered Nurse, Emergency Department at Sutter Amador HospitalRegistered Nurse, Emergency Department at Sutter Amador Hospital
Jessica BakerJessica Baker
Interim E.D. Assistant Nurse Manager at Sutter Amador HospitalInterim E.D. Assistant Nurse Manager at Sutter Amador Hospital
CAMERON CRANSTONCAMERON CRANSTON
Front Desk Associate at New York Family FitnessFront Desk Associate at New York Family Fitness