Hi, I’m
SARA GRAFTON
Baton Rouge,LA
Summary
Accomplished professional with over 10 years of experience in customer service and sales, excelling in problem-solving and proficient computer skills. Demonstrated success at 1800WeAnswer After Hours Answering Service by enhancing customer satisfaction and improving efficiency. Proven track record in animal care and inventory management, showcasing a blend of technical and interpersonal abilities. I also have a solid history of surpassing productivity and quality targets in high-volume settings. I'm skillful in building long-lasting, loyal customer relationships. I offer polished communication skills and talent for overcoming customer objections. I am self-motivated and a true team player.
Overview
11
years of professional experience
Work History
1800WeAnswer After Hours Answering Service
Call Center Representative
02.2022 - 04.2024
Job overview
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
MSI Inventory Services
Inventory Specialist
08.2019 - 10.2022
Job overview
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Lafayette Animal Control And Rescue Shelter
Animal Caretaker
04.2016 - 07.2019
Job overview
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
Window World
Office Administrative Assistant/Sales Associate
10.2013 - 06.2016
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
Education
Baton Rouge Community College, Baton Rouge, LA
Associate of Arts from Liberal Arts And General Studies
04.2003
Broadmoor Senior High School, Baton Rouge, LA
High School Diploma
05.2001
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Sales Experience 10 years
- Customer Service Experience 10years
- Clerical knowledge
- Proficient with Computers
- Animal Caretaking Experience
Timeline
Call Center Representative
1800WeAnswer After Hours Answering Service
02.2022 - 04.2024
Inventory Specialist
MSI Inventory Services
08.2019 - 10.2022
Animal Caretaker
Lafayette Animal Control And Rescue Shelter
04.2016 - 07.2019
Office Administrative Assistant/Sales Associate
Window World
10.2013 - 06.2016
Baton Rouge Community College
Associate of Arts from Liberal Arts And General Studies
Broadmoor Senior High School
High School Diploma
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