Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Sara GRIFFIN

Richmond,VA

Summary

I am an administrator validating their knowledge in this country, adapting to the environment learning their language day by day, I have always been oriented to customer service, solving their problems and helping them find what they need, making their lives easier. I have 15 years of experience in purchasing, supplier management, billing and customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Chef Assistant

Les Crespes cary, LLC
Richmond, VA
02.2024 - Current
  • Assisted Chef in preparing ingredients for various dishes.
  • Cleaned and organized kitchen equipment, appliances, and utensils.
  • Maintained cleanliness of work areas throughout shift.
  • Stocked food items and supplies as needed.
  • Organized walk-in coolers and freezers according to FIFO principles.
  • Checked freshness of food products prior to use.
  • Ensured all safety protocols were followed during meal prep.
  • Responded quickly to requests from customers or colleagues.
  • Maintain the guidelines set by the chef.

Customer Support Specialist

Bolivariana de Puertos (Bolipuertos), s.a.
La Guaira, Venezuela
03.2018 - 05.2022
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Investigated customer complaints regarding product quality or service rendered.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • I looked for maritime cargoes within the port and reviewed what the delays were to resolve problems.

Education

Master Degree in Customs - Foreign Trade

Escuela Nac. Hacienda Publica ENAHP
Venezuela
06-2015

BBA - Social Sciences

Universidad Nac. Exp. Rómulo Gallegos
Venezuela
12-2006

Skills

  • Orientation to achieve goals, vocation of service

    Teamwork
  • Compliance with instructions to achieve objectives, and contributing ideas if necessary
  • Use of technological tools, for example Microsoft office, excel, etc

Affiliations

  • I like to learn, I spend my time studying, at this moment I am doing 4 different courses. It is not easy to balance life when you are a mother and wife, but everything possible is done to improve.
    I go to the gym and do yoga when I can, being outdoors is beautiful.

Languages

Spanish
Native/ Bilingual
English
Elementary

Accomplishments

  • During the last years that I worked in my country, I worked in a cargo port, I was able to be head of a marketing department for 5 years, I learned how difficult it is to have staff in charge.

Certification

In Venezuela

Curso de Administración Tributaria IUTEPAL, Maracay

¨ Microsoft Access 2000 INCE, Villa de Cura

¨ 1 era Jornada de Actualización de las Ciencias Administrativas, U.N.E.R.G

¨ 1 era Jornadas Financieras, U.N.E.R.G

¨ Taller de Comisario Mercantil (Colegio de Lic. en Administración)

¨ Análisis de Gestión Administrativa (Colegio de Lic. En Administración)

¨ Sistema Aduanero Automatizado SIDUNEA (Asocav)

¨ Curso de Valoración 2do módulo Universidad Simón Bolívar, sede litoral.

¨ Curso de Nivel de Advertencia de Materiales Peligrosos, Jc Lyon, C.A.

¨ Primeros Auxilios Basico, Jc Lyon, c.a.

¨ Legislación Laboral, Centro Contable Venezolano

¨ Manejo y uso de Productos Químicos, Magic Chemical, c.a.

¨ Comportamiento y Cultura Organizacional, Bolivariana de Puertos

¨ Taller de Actualización en Impuestos y Derecho Tributario, Ceaprof

¨ Formulación y ejecución de proyectos para organismos públicos, ONAPRE – Ceprocabc.

¨ Fosfina: Consideraciones Técnicas y de Seguridad en motonaves, Degesch

¨ Servicio Nacional de Contrataciones Públicas, SNC

¨ Estructura y presentación de especificaciones técnicas, APS consultores & Asociados, c.a.

¨ Comunicación y Excelencia Institucional, FDH

¨ Programación Neurolingüistica y Acompasamiento Verbal y Gestual, FDH

¨ Atención al cliente y reputación on line 2.0, Cursos Logros

¨ Conmunity Manager, 2022 Mtmspro

¨ Tecnicas de Mercadeo y ventas asociado a la logística de carga, Af consultores Año 2022.

Timeline

Chef Assistant

Les Crespes cary, LLC
02.2024 - Current

Customer Support Specialist

Bolivariana de Puertos (Bolipuertos), s.a.
03.2018 - 05.2022

Master Degree in Customs - Foreign Trade

Escuela Nac. Hacienda Publica ENAHP

BBA - Social Sciences

Universidad Nac. Exp. Rómulo Gallegos

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