Sara Gutierrez Damian
West Sacramento,CA
Summary
Dynamic customer service professional with proven expertise at Fred Loya Insurance, excelling in problem resolution and effective communication. Recognized for building strong customer relationships and achieving monthly incentives. Proficient in POS systems and data entry, consistently enhancing customer experiences through collaboration and cultural awareness.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fred Loya Insurance
Greeley, CO
09.2022 - 05.2025
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints promptly and effectively.
- Processed transactions accurately using the point-of-sale system.
- Collaborated with team members to enhance customer service experiences.
- Utilized communication skills to build rapport with diverse customers.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Reached monthly incentives in a timely manner.
Caregiver
Amada Senior Care
Fort Collins, Colorado
03.2022 - 09.2022
- Assisted clients with daily living activities and personal care routines.
- Provided companionship and emotional support to enhance client well-being.
- Monitored client health by recording vital signs and reporting changes to supervisors.
- Maintained a clean and safe environment for clients through regular housekeeping tasks.
- Communicated effectively with family members about client needs and preferences.
- Coordinated transportation for clients to medical appointments and social activities.
- Implemented individualized care plans in collaboration with healthcare professionals.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Front Desk Receptionist
Work Out West
Greeley, Colorado
02.2022 - 06.2022
- Greeted visitors and ensured a welcoming environment at the front desk.
- Maintained accurate visitor logs and security protocols for building access.
- Assisted with administrative tasks, including filing and data entry as needed.
- Coordinated office supplies inventory and ordered supplies when necessary.
- Provided support for special events by preparing materials and setting up spaces.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
Education
Associate of Arts - Criminal Justice
Aims Community College
Greeley, CO12-2026
High School Diploma -
Greeley West High School
Greeley, CO05-2019
Skills
- Customer service
- Effective communication
- Problem resolution
- Team collaboration
- Time management
- Data entry
- Administrative support
- Record keeping
- Call triaging
- Cultural awareness
- Microsoft Office Suite
- Clerical support
- Computer proficiency
- Account management
- Customer relations
- Payment processing
- Typing proficiency
- Sales expertise
- Microsoft Excel
- POS systems expert
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Personal Lines Insurance License in the state of Colorado.
Timeline
Customer Service Representative
Fred Loya Insurance
09.2022 - 05.2025
Caregiver
Amada Senior Care
03.2022 - 09.2022
Front Desk Receptionist
Work Out West
02.2022 - 06.2022
Associate of Arts - Criminal Justice
Aims Community College
High School Diploma -
Greeley West High School
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