Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Guzman Arana

Flight Attendant
Aurora,CO

Summary

Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.

Overview

23
23
years of professional experience
1
1
Language

Work History

Flight Attendant

United Airlines
08.2024 - 01.2025
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Required to manage crew and passengers in any potential onboard event, including medical emergencies, assessment of security threats and a variety of difficult situations. Oversees cabin to ensure cockpit access is prevented by unauthorized personnel. Provides leadership, direction, and assistance to passengers and other crew members in stressful, emergency or evacuation situations.
  • Interacts in a professional and friendly manner with clients, coworkers and customers of diverse backgrounds. Works with other crewmembers on a team to ensure all services meet company standards. Takes responsibility and is accountable for commitments and assignments.
    Displays exceptional interpersonal skills, exercises good judgement, and is able to resolved
    conflicts with grace.
  • Presents a professional image, including a neat, well-groomed appearance as described in the Flight Attendant Uniform Appearance Standards
  • Punctuality and maintaining reliable attendance.
  • Operates mechanical and safety equipment such as oxygen systems, aircraft doors, evacuation slides, fire extinguishers, life rafts, galley equipment, communication and audio/visual equipment and lighting systems. Handles credit transactions for liquor, audio equipment and other sales.

Customer Care Agent

American Airlines
09.2014 - 07.2024
  • I am a gate agent and work independently, as well as part of a team to accomplish all work tasks are met
  • Ensure all safety requirements are met on and off the aircraft
  • De-escalate hostile situations in a calm and collected manner
  • Able to change and adapt to schedule demands on short notice
  • Provide prompt service and go above and beyond customer's expectations
  • Assist unaccompanied minors board and deplane the flight safely and brief them with safety rules and expectations
  • Perform paging and all gate announcement regarding flight
  • Ensure on time boarding
  • Adhere to government regulations
  • Wear uniforms as required by our company policy
  • Detail Oriented
  • Active Listening
  • Problem Solver
  • Time management
  • Ensures Safety
  • Positive mindset
  • Team Player
  • First Call resolution
  • Empathetic
  • Calm Under Pressure
  • Courteous Demeanor
  • Microsoft Word Advanced
  • Google Docs
  • MAC and Windows proficiency
  • Type 60 WPM

Mortgage Loan Officer

American Mortgage And Investments
02.2009 - 12.2013
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Originated FHA, VA as well as commercial loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Streamlined the loan application process for improved customer satisfaction and a higher volume of closed lo Closed.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.

Accounting Clerk

Nature's Sunshine Products
12.2005 - 12.2006
  • Reported financial data and updated financial records in ledgers and journals
  • Maintained accounting records utilizing in-house and client systems
  • Investigated daily variances and corrected errors to resolve discrepancies
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
  • Balanced and submitted financial reports for review and approval
  • Communicated with suppliers to reconcile invoice payments

Customer Service Representative

Nature's Sunshine Products NSP
12.2001 - 02.2006
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Responded to customer requests for products, services and company information
  • Recommended products to customers, thoroughly explaining details
  • Recorded account information to open new multi-level customer accounts
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Answered marketing product and service questions, suggesting other offerings to attract potential customers
  • Answered customer telephone calls promptly to avoid on-hold wait times regarding stock, product sales, and international sponsoring
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Maintained up-to-date knowledge of product and service changes
  • Trained new personnel regarding company operations, policies and services
  • Trained staff on operating procedures and company services

Education

Associate of Arts - Legal Studies

Utah Valley University
Orem, UT

Skills

  • Detail Oriented

  • Active Listening

  • Problem Solver

  • Ensures Safety

  • Positive mindset

  • Team Player

  • First Call resolution

  • Empathetic

  • Calm Under Pressure

  • Courteous Demeanor

  • Type 60 WPM

    • Adaptability and flexibility

    Conflict mediation

    Safety procedures

    Emergency procedures

Timeline

Flight Attendant

United Airlines
08.2024 - 01.2025

Customer Care Agent

American Airlines
09.2014 - 07.2024

Mortgage Loan Officer

American Mortgage And Investments
02.2009 - 12.2013

Accounting Clerk

Nature's Sunshine Products
12.2005 - 12.2006

Customer Service Representative

Nature's Sunshine Products NSP
12.2001 - 02.2006

Associate of Arts - Legal Studies

Utah Valley University

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Sara Guzman AranaFlight Attendant