Sara Harris
Cisco,TX
Summary
Dynamic professional with extensive experience in office and business management. Proven expertise in medical billing and patient relations, coupled with strong leadership skills. Successfully established efficient workflows and enhanced client satisfaction through personalized care and effective communication. Committed to continuous improvement and professional development.
Overview
20
20
years of professional experience
Work History
Business Owner/Massage Therapist
The Balm Massage Therapy, LLC
Cisco, TX
05.2021 - Current
- Manage daily operations, including scheduling appointments and overseeing staff performance.
- Deliver personalized massage treatments to enhance client well-being and relaxation.
- Utilize various techniques, including Swedish, deep tissue, lymphatic, and Reflexology to address specific concerns.
- Maintain a clean and organized treatment environment to ensure client comfort and safety.
- Document client progress and feedback to inform future treatment plans.
- Book appointments, answer phones, greet clients, handle payments, and create client service tickets.
- Research new techniques to stay up to date with trends and developments in massage therapy industry.
- Establish and implement massage protocols and procedures.
- Maintain licensure and continuing education.
Office Manager
Affinity Family Health Clinic
Cisco, TX
07.2015 - 08.2019
- Assisted in the opening and set up of a new health clinic in a rural area.
- Managed daily office operations, ensuring smooth workflow and efficient communication.
- Coordinated scheduling for staff and patient appointments to optimize resource utilization.
- Handled all Billing and Insurance Claims and questions as well as patient billing.
- Maintained all working accounts/relationships with Drug Representatives, vendors and other businesses.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided backup to Receptionist or Nursing Station to assist with various tasks whenever employee was absent or at lunch.
Office Manager
Scott M. Dowell, DDS, MS, PA
Abilene, TX
06.2011 - 06.2015
- Managed the front office while also stepping in when needed to assist in dental surgery.
- Handled all billing and insurance claims including crossing over to medical claims and coding when a dental surgery warranted.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained licensure and continuing education for all doctors and staff.
- Interviewing and hiring of new staff members.
- Coordinating with other dental offices or hospital for dental treatment and acting as liaison for the patient.
- Ordering of supplies.
Hendrick Medical Center
Human Resources Specialist
Abilene, TX
04.2009 - 05.2011
- Originally hired on when Hendrick Provider Network was established. Helped with initial setup and bringing in new doctors.
- Reception, billing , filing, coding and other daily office procedures.
- Once the Provider Network was operating well, they suggested I apply to an opening in Human Resources and thought I could be used more there.
- New Employee Orientation
- Hiring/termination and paperwork for 7 large departments.
- Working together with departments managers to do Evaluations, maintain licensure and continuing education for all employees.
- Traveling and setting up at recruitment conventions.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Receptionist
Scott M. Dowell, DDS, MS, PA
Abilene, TX
04.2006 - 04.2009
- Assisted in the set up of a new Periodontal practice.
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Assisted in maintaining accurate patient records and managing confidential information.
- Provided excellent customer service, addressing patient inquiries and resolving issues efficiently.
- Supported insurance verification processes, ensuring timely approval for treatments.
- Established an efficient filing system for records.
- Billing and Insurance claims.
- Handled all accounts receivables.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Presented treatment plans and discussed payment options.
- Stepped in for dental assistant when needed.
- Sterilized equipment.
- Coordinated with other dental offices for dental treatments.
- All day to day office procedures.
Education
LMT - Massage Therapy
Texas Massage Academy
Brownwood, TX03.2021
High School Diploma -
Graham High School
Graham, TX05.2003
Skills
Medical and Dental Office Management
Medical and Dental Billing
Insurance
New office Start-Ups
Scheduling
Patient Relations
Employee Relations
Massage Therapy
Timeline
Business Owner/Massage Therapist
The Balm Massage Therapy, LLC
05.2021 - Current
Office Manager
Affinity Family Health Clinic
07.2015 - 08.2019
Office Manager
Scott M. Dowell, DDS, MS, PA
06.2011 - 06.2015
Hendrick Medical Center
Human Resources Specialist
04.2009 - 05.2011
Receptionist
Scott M. Dowell, DDS, MS, PA
04.2006 - 04.2009
LMT - Massage Therapy
Texas Massage Academy
High School Diploma -
Graham High School