Sara Henderson
Tulsa,OK
Summary
Accomplished Account Manager with a proven track record at Enviroserve, adept in client relationship management and strategic account planning. Expertise in elevating customer satisfaction and retention through exceptional service and effective issue resolution. Skilled in leading teams to exceed targets, with a flair for identifying growth opportunities and enhancing client portfolios.
Offering strong organizational skills and commitment to learning and development in dynamic business environment. Contributes understanding of customer needs and ability to adapt to various client demands. Ready to use and develop communication and project management skills in Account Manager role.
Personable and dedicated professional with solid foundation in customer relations and project coordination. Possesses understanding of client management techniques and excels in communication and problem-solving. Focused on driving client satisfaction and fostering positive business relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Manager
Enviroserve
01.2025 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Account Manager
CG Environmental
07.2020 - 01.2025
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Sales Director, Business Development
Mid America Environmental Solutions.
01.2018 - 07.2022
- Streamlined internal processes to boost efficiency, leading to increased productivity within the sales team.
- Delivered presentations at industry conferences/events demonstrating thought leadership capabilities and raising company profile among potential partners/clients alike.
- Elevated brand awareness through the creation of effective marketing campaigns showcasing product offerings and benefits.
- Identified areas of improvement in existing products and services, working closely with development teams to implement enhancements.
- Mentored junior sales staff members, enhancing their skills and performance for increased success in meeting targets.
- Expanded customer base by targeting new markets, industries, and regions for potential growth opportunities.
Education
Associate of Applied Science - Biology Chemistry EDU
University of Central Missouri
Warrensburg, MOSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Strategic planning
- Customer relationships
- Goal oriented
- Account oversight
- Issue resolution
- Account development
- Documentation and reporting
- Strategic account planning
- Project management
- Territory management
- Account servicing skills
- Client meetings
- Vendor relations
- Vendor management
- Lead development
- Compliance requirements
Affiliations
- Missouri Waste Coalition
- South West Association of Rail Shippers
- Environmental Federation of Oklahoma ( EFO)
Certification
- OSHA Certified
Timeline
Account Manager
Enviroserve
01.2025 - Current
Account Manager
CG Environmental
07.2020 - 01.2025
Sales Director, Business Development
Mid America Environmental Solutions.
01.2018 - 07.2022
- OSHA Certified
Associate of Applied Science - Biology Chemistry EDU
University of Central Missouri
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