Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Henricks

Wauseon

Summary

Dynamic customer service professional with a proven track record at Tomahawk Printing LLC, excelling in active listening and critical thinking. Recognized for enhancing customer loyalty through empathetic complaint resolution and upselling strategies. Detail-oriented and accountable,

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Tomahawk Printing LLC
10.2022 - Current


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Housekeeper

Self-employed
2016 - Current


  • Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
  • Responsible for purchasing and maintaining all cleaning supplies for multiple locations,

Home Daycare Provider

Self-employed
2009 - 2016
  • Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Administered nutritious meals and snacks to promote healthy eating habits in children.
  • Balanced children's days between play, instruction, and rest with well-designed schedules.
  • Organized engaging arts and crafts projects to foster creativity and fine motor skills among the children.

Head of Graphics Department

Harmon Sign
1997 - 2006
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

Wauseon High School
Wauseon, OH
05-1994

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Detail-oriented organization
  • Accountable for tasks

Timeline

Customer Service Representative

Tomahawk Printing LLC
10.2022 - Current

Housekeeper

Self-employed
2016 - Current

Home Daycare Provider

Self-employed
2009 - 2016

Head of Graphics Department

Harmon Sign
1997 - 2006

Wauseon High School

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