Sara Henry
Mogadore,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Route Sales Driver
Schwan's Home Service / Yelloh
07.2022 - Current
- Drove team revenue totals by bringing in top sales numbers.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Operated delivery vehicles safely and efficiently.
- Completed daily pre- and post-trip vehicle inspections.
Licensed Insurance Agent
Legends United Insurance
06.2021 - 07.2022
- Licensed to sell life insurance in multiple states and for various carriers
- Sold clients policies and created training and the phone script for employee to maximize policy sales.
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Licensed Insurance Agent
Tranzact dba Willis Towers Watson
09.2018 - 06.2021
- Obtained my life and health license
- Licensed in 27 states per license to sell life insurance and Medicare advantage plans.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
Help Desk Supervisor
Epiphany Management Group
05.2017 - 03.2018
- Hired and managed all employees for a technical call center
- Took calls for technical support to assist providers and agencies when the call was beyond agents understanding
- Handled all escalations between tier 1, 2, 3 and systems.
Supervisor
Summit Business Development
09.2011 - 03.2018
- Hired, scheduled and managed all employees for a business development call center
- Sent reporting and outcomes to clients, handled all payroll and all employee relations for the owners
- Keep our call center up and running by providing technical support to the dialing system and the server.
Education
High School Diploma -
Mogadore High School
Mogadore, OH05.2000
Skills
- Extensive experience in management and supervising of employees
- Call center operations and sales
- Project coordinator
- Customer Service
- Client Relations
- Issue Resolution
- Customer Retention
- Product Promotion
- Schedule Management
Timeline
Route Sales Driver
Schwan's Home Service / Yelloh
07.2022 - Current
Licensed Insurance Agent
Legends United Insurance
06.2021 - 07.2022
Licensed Insurance Agent
Tranzact dba Willis Towers Watson
09.2018 - 06.2021
Help Desk Supervisor
Epiphany Management Group
05.2017 - 03.2018
Supervisor
Summit Business Development
09.2011 - 03.2018
High School Diploma -
Mogadore High School
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