Shelby McMurray
Paris ,TN
Summary
Dynamic Route Sales Driver with Pepsi Mid America, recognized for driving sales growth and enhancing customer satisfaction through strong problem-solving and effective communication. Proven expertise in stock rotation and cash handling, consistently achieving on-time deliveries and fostering positive relationships. Committed to maintaining high standards of service and operational excellence.
Overview
10
10
years of professional experience
Work History
Route Sales Driver
Pepsi Mid America
Paris, TN
09.2024 - Current
- Drove team revenue totals by bringing in top sales numbers.
- Ensured optimal product freshness through careful rotation of stock and monitoring expiration dates during deliveries.
- Maximized route efficiency by analyzing data trends and making necessary adjustments to better serve customers.
- Demonstrated strong problem-solving skills in resolving unexpected challenges encountered during daily route operations efficiently.
- Maintained accurate records of inventory, sales, and delivery information for timely reporting to management.
- Delivered exceptional service by quickly addressing customer concerns and providing personalized support when needed.
- Successfully managed customer accounts, ensuring accurate billing and timely payments were received.
- Enhanced customer satisfaction through prompt resolution of service issues and regular follow-up to ensure ongoing satisfaction.
- Safely operated company vehicle, adhering to strict safety standards and ensuring proper maintenance was conducted regularly.
- Fostered positive working relationships among team members, contributing to a supportive environment focused on continuous improvement.
- Achieved consistent on-time deliveries by efficiently planning and organizing routes based on customer needs.
- Increased sales volume by effectively managing a daily route and maintaining strong relationships with customers.
- Actively participated in regular meetings, sharing insights gleaned from field experience that helped inform company-wide strategies and goals.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Immediately addressed problems with customers to promote speedy resolution.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
Key Holder
Express Tan
Paris, TN
03.2021 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
Merchandiser
Pepsi Mid America
Paris, TN
02.2021 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Engaged with customers to gather feedback on product selection and store layout, incorporating insights into merchandising decisions.
- Ensured optimal stock levels to meet customer demand, conducting regular inventory assessments.
- Boosted sales through effective collaboration with marketing team on promotional displays.
- Negotiated with suppliers for timely and cost-efficient product deliveries, maintaining inventory flow.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Improved product visibility by strategically organizing merchandise on showroom floors.
Assistant Manager
Save A Lot
Paris, TN
05.2015 - 03.2021
- Supervised daily operations to achieve performance, quality, and service objectives.
- Maintained organized and safe store environment to enhance customer experience.
- Developed strong relationships with staff, promoting a positive workplace culture.
- Monitored cash intake and deposit records, boosting accuracy and minimizing discrepancies.
- Resolved customer complaints promptly, improving overall satisfaction levels.
- Provided hands-on assistance to customers, assessing needs and staying informed on preferences.
- Conducted regular inventory counts to validate stock levels and forecast future requirements.
- Scheduled staff shifts efficiently to ensure coverage during peak hours without exceeding budgets.
Service Advisor
Parker Ford
Murray, KY
03.2019 - 04.2020
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Music
Henry County High School
Paris, TN05.2015
Skills
- Strong customer service
- Safe driving practices
- Reliability and punctuality
- Sales and marketing
- Visual merchandising
- Cash handling experience
- Sales presentations
- Stock rotation
- Merchandising strategies
- Issue resolution
- Safe vehicle operation
Timeline
Route Sales Driver
Pepsi Mid America
09.2024 - Current
Key Holder
Express Tan
03.2021 - Current
Merchandiser
Pepsi Mid America
02.2021 - Current
Service Advisor
Parker Ford
03.2019 - 04.2020
Assistant Manager
Save A Lot
05.2015 - 03.2021
Music
Henry County High School