Sara Hernandez
Orlando
Summary
Dynamic and dedicated professional with experience at Universal Orlando, excelling in guest service and teamwork. Recognized for enhancing visitor experiences through proactive problem-solving and maintaining high cleanliness standards. Adaptable and self-motivated, I effectively support park operations while fostering a collaborative environment. Committed to delivering exceptional service and creating lasting memories for guests.
Overview
2
2
years of professional experience
Work History
HHN House Attendant
Universal Orlando
07.2023 - 11.2023
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Assisted in reducing complaints by proactively identifying and reporting maintenance concerns to the appropriate departments.
- Provided exceptional customer service by responding to special requests from guests, creating personalized experiences that fostered loyalty.
- Upheld high standards of cleanliness throughout public areas, contributing to a welcoming atmosphere for visitors.
Park Operations
Universal Orlando
11.2023 - Current
- Followed strict opening/closing procedures daily, contributing to the overall integrity of park operations.
- Supported overall park operations by cross-training in various departments, exhibiting adaptability and teamwork skills.
- Demonstrated adaptability by taking on additional responsibilities or shifts when needed to maintain adequate staffing levels and ensure smooth park operations.
- Participated in staff training sessions to continuously improve knowledge of park operations and policies.
Education
Shawnee Mission High School
Kansas City, MOLake Buena Vista High School
Orlando FL05.2023
Skills
- Guest service and assistance
- Teamwork and collaboration
- Problem-solving
- Organizational skills
- Adaptability and flexibility
- Punctual and dependable
- Self motivation
Timeline
Park Operations
Universal Orlando
11.2023 - Current
HHN House Attendant
Universal Orlando
07.2023 - 11.2023
Shawnee Mission High School
Lake Buena Vista High School
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