Sara Hill
Mortgage Loan Processor
Winter Springs,FL
Summary
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.
Overview
12
12
years of professional experience
Work History
Appraisal Coordinator
Accusured Management
07.2022 - Current
- Composed and ordered engagement letters to fee appraisers.
- Communicated with fee appraisers regarding orders, reports and assignment schedules.
- Monitored completion of reports and turnaround of orders for fee and staff appraisers.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Effective liaison between lenders and appraisers.
Customer Support Reservations
Jet Blue
05.2022 - 07.2022
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Investigated and resolved customer inquiries and complaints quickly.
Mortgage Loan Processor
The Mortgage Firm
01.2021 - 12.2021
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with originator and applicant concerning progress of loan file.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Reviewed and validated details of loan applications and closing documentation.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Mortgage Loan Processor
Taylor Morrison Home Funding
05.2018 - 08.2020
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Prepared file for final clear-to-close by branch management.
- Reviewed and validated details of loan applications and closing documentation.
Various Roles
Digital Risk
07.2010 - 04.2018
- Roles included: Data Capture Analyst, Processor, Processing Team Lead, Appraisal Review Analyst, Appraisal Review Team Lead, HELOC processor
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Motivated and developed employees by creating incentives to encourage employees to excel and maintain low turnover rate.
- Verified integrity of applicants' information to minimize fraud.
- Checked personal and team calculations to validate information and underwriting decisions.
- Monitored pipelines to track and log status of loans.
- Developed and maintained courteous and effective working relationships.
Education
GED -
Havelock High School
Havelock, NC05.2001
No Degree - Emergency Medical Science
Carteret Community College
Morehead City, NCSkills
- Team Management
- Staff Training
- Organization and time management
- Verbal and written communication
- Customer service
- Data Confidentiality
- Professionalism and strong work ethic
- Critical thinking and problem solving
- Desktop Underwriter, LP
- Conventional, FHA, VA, USDA
- Encompass, Valutrac, ACAPS, BytePro
- Analytical and Critical Thinking
Timeline
Appraisal Coordinator
Accusured Management
07.2022 - Current
Customer Support Reservations
Jet Blue
05.2022 - 07.2022
Mortgage Loan Processor
The Mortgage Firm
01.2021 - 12.2021
Mortgage Loan Processor
Taylor Morrison Home Funding
05.2018 - 08.2020
Various Roles
Digital Risk
07.2010 - 04.2018
GED -
Havelock High School
No Degree - Emergency Medical Science
Carteret Community College
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