Sara Hinds
Woodland Hills
Summary
Dedicated concierge with a focus on exceptional customer service, appointment scheduling, and guest relations. Proven ability to enhance guest experiences and manage client records efficiently.
Overview
5
5
years of professional experience
Work History
Concierge
Burke Williams Spa
Woodland Hills
01.2022 - 01.2024
- Greeted guests warmly and provided personalized service at the spa.
- Managed appointment scheduling and maintained organized booking systems.
- Assisted guests with inquiries about services, products, and wellness offerings.
- Coordinated special requests to enhance guest experiences during visits.
Spa Assistant
Canyon Country Club
Palm Springs
03.2019 - 01.2020
- Provided exceptional customer service to enhance guest experiences and satisfaction.
- Guided clients in selecting appropriate treatments and products for their needs.
- Scheduled appointments and managed client records using spa management software.
- Assisted in daily spa operations and client service at Canyon Country Club.
- Supported therapists by preparing treatment areas with necessary supplies and equipment.
- Maintained cleanliness and organization of treatment rooms and common areas.
Education
Bachelor of Arts - English Literature
Lynchburg University
Lynchburg VA06-2008
Skills
- Appointment scheduling
- Spa management software
- Customer service
- Guest relations
- Treatment knowledge
- Client record management
Timeline
Concierge
Burke Williams Spa
01.2022 - 01.2024
Spa Assistant
Canyon Country Club
03.2019 - 01.2020
Bachelor of Arts - English Literature
Lynchburg University