Sara Holland
Mount Sterling,KY
Summary
Dedicated customer service representative with proven skills in effective communication and problem resolution. Committed to enhancing customer satisfaction through proactive support and prompt responses.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Investors Heritage Life Insurance
Frankfort, Kentucky
01.2024 - Current
- Resolved customer complaints by employing effective communication and problem-solving techniques.
- Provided accurate information to customers regarding products and services.
- Addressed customer inquiries promptly to ensure satisfaction through clear, responsive communication.
- Process policy changes.
Lead Training Cordinator
Nestle
Mount Sterling , KY
09.2018 - 01.2024
- Coordinated training programs for employees across various departments.
- Developed instructional materials and resources for training sessions.
- Implemented onboarding processes for new hires in accordance with company standards.
Floor Operator
Cooper Standard Automotives
Mount Sterling , KY
02.2011 - 02.2018
- Operated machinery to assemble automotive components efficiently.
- Monitored production lines for quality and safety compliance.
- Assisted in training new hires effectively and participated in new hire orientation.
Education
Associate Applied Science - Business Management
Maysville Technical And Community College
Mount Sterling, KY10-2025
Business Management Certificate -
Maysville Technical And Community College
Mount Sterling, KY10-2025
Supervisory Management Certificate -
Maysville Technical And Community College
Mount Sterling, KY10-2025
Team Leadership Certificate -
Maysville Technical And Community College
Mount Sterling, KY02-2025
Management Certificate -
Maysville Technical And Community College
Mount Sterling, KY04-2024
Human Resource Management Certificate -
Maysville Technical And Community College
Mount Sterling 02-2024
Skills
- Customer service
- Employee training
- Project management
- Team leadership
- Effective communication
- Staff training
- Team development
Timeline
Customer Service Representative
Investors Heritage Life Insurance
01.2024 - Current
Lead Training Cordinator
Nestle
09.2018 - 01.2024
Floor Operator
Cooper Standard Automotives
02.2011 - 02.2018
Associate Applied Science - Business Management
Maysville Technical And Community College
Business Management Certificate -
Maysville Technical And Community College
Supervisory Management Certificate -
Maysville Technical And Community College
Team Leadership Certificate -
Maysville Technical And Community College
Management Certificate -
Maysville Technical And Community College
Human Resource Management Certificate -
Maysville Technical And Community College