Sara Hotaj
Koplik
Summary
Developed strong interpersonal and problem-solving skills within fast-paced sales environment. Proven ability to build and maintain customer relationships and handle diverse customer needs. Looking to transition into new field and apply these transferable skills to drive success in new role.
Experienced with engaging customers to identify their needs and provide suitable solutions. Utilizes persuasive communication techniques to build strong client relationships and drive sales. Track record of effective problem-solving, ensuring high levels of customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Sales Representative
Vodafone
12.2023 - 03.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Operator
Opportunity Centre
03.2023 - 06.2023
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
Professional Practice
Sherif Hoxha High School
10.2021 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
English Studies - Master Degree in Teaching English
Luigj Gurakuqi University of Shkodra
Shkodër 07.2021
Skills
- Patience and resilience
- Market awareness
- Company policies
- Cash handling
- Goal-oriented mindset
- Sales negotiation
- Product promotions
- Cross-functional collaboration
- Business development
Timeline
Customer Sales Representative
Vodafone
12.2023 - 03.2025
Operator
Opportunity Centre
03.2023 - 06.2023
Professional Practice
Sherif Hoxha High School
10.2021 - 06.2022
English Studies - Master Degree in Teaching English
Luigj Gurakuqi University of Shkodra
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