Sara Isaacson
Clarinda,IA
Summary
Committed professional possessing a broad range of experience in delivering customer service and comprehensive case management to clients in various settings. Accomplished at fostering meaningful relationships and developing effective short-term and long-term plans to achieve client and business goals. Exceptional at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude.
Overview
18
18
years of professional experience
Work History
General Manager of Operations
Ice House Restaurant & Sports Bar
Clarinda, Iowa
09.2016 - Current
- Managed approximately 50 team members in the daily operations of a 200+ capacity full-service restaurant.
- Applied employee and customer data to evaluate and improve operations, targeted to current business conditions and forecasted needs.
- Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.
- Interacted daily with owners, wait staff, kitchen staff, and customers to build connections and nurture relationships.
- Promoted positive customer experience through day-to-day supervision and management of the business.
- Recruited, hired and trained personnel, working to establish key internal functions and outline scope of positions.
Correctional Counselor
Iowa Department Of Corrections
Clarinda, Iowa
09.2013 - 09.2016
- Counseled Offenders either individually or in group settings to bring problems to light and implement potential solutions.
- Addressed behavior and stability of Offenders to address concerning connections or mental health issues.
- Evaluated progress of Offenders to determine optimal intervention strategies.
- Collaborated with institutional staff, area law enforcement, mental health boards, and treatment providers to assist Offender in working towards Re-entry goals.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Applied various assessment tools and Interpreted data from those tools to determine the appropriate levels of intervention.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
Drug Abuse Counselor
Iowa Department Of Corrections
Clarinda, Iowa
07.2012 - 09.2013
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Developed individual treatment plans and goals based on history and diagnosis, as well as responsiveness to change.
- Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided comprehensive case management services, including creating treatment plans and connecting Offenders and families to appropriate resources upon community Re-entry.
- Completed required documentation in a timely manner.
- Strategized with clinical team to prevent Offender diversion, abuse and recidivism.
- Observed and monitored client behavior and responses to treatment.
Individual Counselor
'Clarinda Academy
Clarinda, Iowa
07.2011 - 07.2012
- Provided weeklycounseling services to delinquent youth in residential placement addressing aspects of emotional/psychological health, substance abuse, and relationship dynamics.
- Collaborated with support staff (case managers, social workers, medical staff) and family members to ensure that youths' issues and concerns were addressed.
- Completed daily progress notes and weekly reports to measure progress of youths served.
- Facilitated various behavioral intervention groups including Aggression Replacement Training, Guided Group Interaction, and Skill Development groups.
- Attended weekly staff meetings for all youth on my caseload.
Behavioral Health Interventionist
Sequel Youth And Family Services
Clarinda, Iowa
12.2007 - 07.2011
- Worked with children and their families to assist them in developing skills to encourage success in their home, school, work, and community.
- Collaborated with various providers (social workers, therapists, medical providers) to coordinate services on a regular basis.
- Provided families with information and referrals to available community resources.
- Developed marketing tools and strategies to increase population served.
- Completed extensive paperwork (notes, reports, etc.) to ensure that the needs of clients were being met.'
- Provided crisis intervention services to clients in their homes and at school on an as-needed basis.
Education
Bachelor of Science - Psychology/Sociology
Northwest Missouri State University
Maryville, MO2005
Skills
- Staff training/development
- Problem Solving/Critical Thinking
- Project development
- Coaching and mentoring
- Team leadership
- Recruitment
- Staff development
- Strong verbal communication
- Conflict resolution
- Interpersonal and written communication
Timeline
General Manager of Operations
Ice House Restaurant & Sports Bar
09.2016 - Current
Correctional Counselor
Iowa Department Of Corrections
09.2013 - 09.2016
Drug Abuse Counselor
Iowa Department Of Corrections
07.2012 - 09.2013
Individual Counselor
'Clarinda Academy
07.2011 - 07.2012
Behavioral Health Interventionist
Sequel Youth And Family Services
12.2007 - 07.2011
Bachelor of Science - Psychology/Sociology
Northwest Missouri State University
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