Sara J. Cutler
Coral Springs,FL
Summary
Highly resourceful and dedicated Customer Service worker, with a great record of customer satisfaction and conflict resolution, looking to join a well-established company and continue to excel and add to my ever-growing skillset as well as keep fulfilling my passion in aiding customers daily.
Overview
10
10
years of professional experience
Work History
Bar Manager
Dear Olivia Bar & Kitchen
Parkland, FL
07.2025 - Current
- Oversaw bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on beverage preparation and customer service standards.
- Developed seasonal cocktail menus, enhancing guest experience and driving sales.
- Managed inventory levels, minimizing waste through efficient stock control practices.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Streamlined bar operations by adopting more efficient scheduling system, reducing staff overtime.
Bar Manager
Angelo Elias
Coral Springs, FL
11.2015 - 07.2025
- Assisted restaurant staff in delivering exceptional customer service.
- Supported monthly inventory processes to maintain accurate cost of goods and P&L records.
- Aided in weekly employee scheduling and input of nightly income data using Excel.
- Managed weekly product ordering to maintain adequate supply levels for service delivery.
- Participated in interviews to select qualified staff.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Enhanced team productivity through effective scheduling and task delegation.
- Oversaw bar operations, ensuring compliance with health and safety regulations.
- Closed out cash register and prepared cashier report at close of business.
Client Success Manager
Nordis Technologies
Coral Springs, FL
12.2020 - 02.2024
- Oversaw daily operations and front office functions, including developing efficient processes and procedures.
- Managed a variety of high level clients communications needs. Aiding in updates to their programs by working hand in hand with our software developer's.
- Proofing, and editing all types of communications ranging from print mail, emails, text messages and updating websites through the Expresso Communications platform.
- Created SOP for all of my managed programs.
- Monitored Mailings in Expresso Job Queue.
- Provided exceptional customer service to managed clients by assessing customers’ needs and providing solutions via telephone and email and teams calls.
- Responsible for accurate data entry and processing of mailings via Print stream. Responsible for properly invoicing mailings in Print Stream.
- Strong SalesForce knowledge
- Responsible for sitting in on meetings with clients and providing a detailed meeting key notes summary.
- Managing Projects through GuideCx.
- Worked hand in hand with Solutions and Sales Team during the onboarding process of new clients.
- Monitor Installations and client launches.
- Conducted client business reviews.
Event Coordinator
Phospitality
Coral Springs, FL
01.2022 - 02.2023
- Responsible for reaching out to event inquiries within a timely manner and assisting them with booking their events within Prezzo.
- Creating custom menus to fit each guest’s needs and budgets.
- Creating BEOs to ensure proper restaurant staffing and back-of-house preparation.
- Managing all social media accounts and reputation management accounts reviews.
- Contact negative reviews and diffuse irate customers with satisfactory solutions for high guest retention.
- Creating a weekly spreadsheet of all reviews to provide all restaurant personnel with weighted review averages.
Education
High School Diploma - undefined
Deerfield Beach High School
Deerfield Beach01.2010
Skills
- Organized & Resourceful
- Data Management
- Accounts Payable & Receivable
- Employee Onboarding
- Reception
- Proficient in Microsoft Office
- Invoicing
- Answering Phones
- Multitasking
- Detailed Oriented
- Posting Daily Sales
- Coordinating & Managing Events
- Proficient in Excel
- SharePoint Knowledge
- Proofreading
- Daily Correspondence
- Verbal & Written Communication
- Proficient in PowerPoint
- Adaptable
- SOP Creation & Training Manual Creation
- SalesForce knowledge
- Proficient in Expresso
- Team leadership
- Problem-solving
- Staff training
- Bar management
- Staff scheduling
- Inventory management
- Customer relationship building
- Guest interaction
- Outgoing personality
- Inventory control
- Issue resolution
- Stakeholder relationships
- Client relationship management
- Account oversight
- Telephone etiquette
- Sales support
- Upselling strategies
Timeline
Bar Manager
Dear Olivia Bar & Kitchen
07.2025 - Current
Event Coordinator
Phospitality
01.2022 - 02.2023
Client Success Manager
Nordis Technologies
12.2020 - 02.2024
Bar Manager
Angelo Elias
11.2015 - 07.2025
High School Diploma - undefined
Deerfield Beach High School