Sara Johnson

• Conduct virtual consultations with customers to design customized millwork solutions based on space requirements, style preferences, and product availability.

• Leverage selling models to dive deeper into customers needs and overcome objections.

• Communicate complex design concepts in simple terms, ensuring customers understand their options and feel confident in their purchases.

• Active member of the VOA committee, Sales Culture Champions.

• Manage multiple concurrent projects in a fast-paced, remote environment while adhering to deadlines and company standards.

SME

• Recognized as Subject Matter Expert in MVA, serving as a go-to resource for peer support, onboarding, and advanced issue resolution.

• Developed and delivered training sessions to associates aon SIM processes, improving knowledge of SOPs, customer service techniques, and sales strategies.

• Collaborated with management and peers to pilot new processes, tools, and reporting systems like the installer feedback form.

• Maintained up-to-date knowledge of products and services offered to customers.
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
• Coordinated with other departments to provide smooth execution of sales initiatives.
• Built strong relationships with clients by following up on previous purchases and suggesting new products.
• Developed and implemented strategies to increase sales and improve customer service.

• Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Informed customers of promotions to increase sales productivity and volume.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Trained new employees on customer service, money handling and organizing strategies.
• Quoted prices, credit terms and other bid specifications.

• Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
• Maintained product knowledge to assist and educate customers on options available.
• Explained benefits and features of warranty programs, resulting in consistent add-on sales
• Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
• Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
• Relayed information regarding current store promotions, sales and special events to customers.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Responded to customer calls and emails to answer questions about products and services.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Operated cash register to record transactions accurately and efficiently.
• Used POS system to enter orders, process payments and issue receipts.