Sara Jones
Summary
High-energy customer service employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.
Overview
29
29
years of professional experience
Work History
Front Desk Shift Lead
Red Lion
07.2013 - Current
- Supervising and training hotel staff, including front desk, housekeeping, food and beverage, and other departments.
- Scheduling, performance evaluations, and addressing employee issues.
- Maintaining a positive and productive work environment.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Representative
Xlfii
07.2000 - 02.2013
- Provided excellent customer service while multi-tasking in a fast pace environment
- Excellent communication skills to take customer calls, monitor resolution, and follow up with customers
- Used computer skills and multiple programs to accomplish tasks
- Mentored peers and implemented initiatives to improve team moral
- Part of the hiring team, including interviewing and training
- Managed timecards, personnel files, service request, performance improvement and recognition
- Organized work to achieve maximum efficiency
- Scheduled and lead team meetings
- Managed petty cash
Shift Leader
TCBY
07.1996 - 08.1999
- Fun but professional customer service
- Cash handling and managing
- Setting schedules
- Keeping the store clean
- Managed busiest TCBY store in the valley while maintaining top scores in customer service and cleanliness of store
- Set up interview questions to ensure best fit practices
Education
BBA - Health Administration
University of Phoenix
Tempe, AZ05-2016
General studies - undefined
Boise State University
Boise, IDSkills
- Production leadership
- Productivity monitoring
- Employee training
- Guest service
- Workplace safety
Leadership Experience
Treasurer and co-leader of local charity through DHL Boise. Volunteer in nursery and coffee bar at Ten Mile Christian Church. Home schooled children for 4 years and teacher in co-op. Volunteer at Compass Charter School.
Websites
Communication Skills
Initiated and led team to monitor and review complaints in order to bring customer satisfaction ratings up. Partnered with the president's office and out of state team. Worked with many divisions in order to ensure resolution for customers. Received numerous customer service awards.
Timeline
Front Desk Shift Lead
Red Lion
07.2013 - Current
Customer Service Representative
Xlfii
07.2000 - 02.2013
Shift Leader
TCBY
07.1996 - 08.1999
General studies - undefined
Boise State University
BBA - Health Administration
University of Phoenix
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