Sara Joseph
Vernon Center,NY
Summary
Efficient, goal-oriented hospitality professional dedicated to high levels of customer satisfaction with 10+ experience seeking Assistant Front Office Manager
Overview
14
14
years of professional experience
Work History
Front Desk Supervisor
Turning Stone Resort Casino
Verona, NY
02.2024 - Current
- Supervised front desk operations, ensuring exceptional guest service and satisfaction. Implemented operating procedures to enhance efficiency. Resolved guest complaints promptly, maintaining high standards of service quality. Coordinated with housekeeping and maintenance teams to ensure room readiness for guests. Supervised daily shift changes, ensuring smooth transitions between clerks at the front desk. Ensured to keep the front desk up to date with upcoming shows, weddings and conferences along with any last minute changes. Coordinated ensuring seamless communication between departments for optimal client experience.
Concierge
Turning Stone Resort Casino
Verona, NY
10.2020 - 02.2024
- Responsible for welcoming and ensuring warm, seamless check-in process. Work closely with VIP clients (both high profile “Business Guests” and regular “Casino VIP”) to provide the best possible, exclusive experience. Responsible for maintaining extensive, up-to-date knowledge of resort lay-out, facilities, events and live entertainment offerings in order to make recommendations, anticipate needs and provide each guest with personalized experience. Efficiently fulfill in-moment and advanced guest requests such as booking transportation, golf tee-time, spa and dining reservations as well as organizing and facilitating special occasion requests. Proactively support colleagues and communicate with various departments including Front Desk (and other three lodging destinations), Sales, Player Development and Food and Beverage etc. Maintain positive professionalism when dealing with customer concerns, dissatisfaction or dispute and prepared to find solutions, manage situations and exceed expectations.
Front Desk
Turning Stone Resort Casino
Verona, NY
09.2019 - 10.2020
- Contributed to maintaining AAA 4-diamond rating by ensuring exceptional guest services. Managed check-in and check-out processes during high-volume periods ensuring a seamless experience for all guests.
Manager of Operations
Side Hill Farmers Meats & Market
Manlius, NY
04.2018 - 08.2019
- Responsible for daily operations of small locally-sourced butcher shop / deli and cafe. Managed sales, social media presence as well as weekly ordering, inventory and relationships with over 40+ local farms. Responsible for hiring and scheduling a staff of 11-15 employees.
Deli Counter Clerk
Side Hill Farmers Meats & Market
Manlius, NY
03.2016 - 04.2018
- Assisted in all aspects of daily operations including preparing deli meat, speciality cuts, greeting and assisting customer and making sandwiches. Responsible for opening and closing counter, operating register and making nightly cash deposits.
Banquet Server
Lincklaen House
Cazenovia, NY
04.2015 - 03.2016
- Brunch and Event Server at premium-casual hotel restaurant.
Production Line Leader
Marquardt Switches Inc.
Cazenovia, NY
05.2014 - 03.2016
- Responsible for multiple production lines (up to five) at automotive industry global leader in electro-mechanical and electronic switches / controls. Supervised up to twenty associates to ensure daily production goals were met. Communicated with all critical departments (sales, logistics, quality, warehouse) to ensure on time delivery to major automotive companies (BMW, Mercedes, Chrysler). Maintained all critical databases.
Sales Associate
Macy's
Syracuse, NY
09.2014 - 03.2015
- Assisted customer with sales in several departments (Jewelry, Children's, Men's, and Women's).
Production Associate
Marquardt Switches Inc.
Cazenovia, NY
05.2012 - 05.2014
- Worked on production line of electro-mechanical and electronic switches and controls.
Externship
Kiawah Island Golf Resort
Kiawah Island, SC
10.2011 - 02.2012
- Contributed to all aspects of back-of-the-house operations (prepping, cooking, cleaning organizing, etc).
Education
The Culinary Institute of America
Hyde Park, NY05.2012
Skills
- Software Skills
- LMS, Duetto, POS (Open Table), Amadeus HotSOS Housekeeping, IVY Virtual Assistant, Excel, Microsoft Word
- Personnel / Management
- Hiring, Scheduling, Managing, Training
Timeline
Front Desk Supervisor
Turning Stone Resort Casino
02.2024 - Current
Concierge
Turning Stone Resort Casino
10.2020 - 02.2024
Front Desk
Turning Stone Resort Casino
09.2019 - 10.2020
Manager of Operations
Side Hill Farmers Meats & Market
04.2018 - 08.2019
Deli Counter Clerk
Side Hill Farmers Meats & Market
03.2016 - 04.2018
Banquet Server
Lincklaen House
04.2015 - 03.2016
Sales Associate
Macy's
09.2014 - 03.2015
Production Line Leader
Marquardt Switches Inc.
05.2014 - 03.2016
Production Associate
Marquardt Switches Inc.
05.2012 - 05.2014
Externship
Kiawah Island Golf Resort
10.2011 - 02.2012
The Culinary Institute of America