Sara Kilpatrick
Keansburg
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. I am also known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excels in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels. Making customers happy and giving them the best dining experience is my goal always.
Overview
7
7
years of professional experience
2012
2012
years of post-secondary education
Work History
Team Lead
Walmart
Flemington
07.2024 - Current
- Led team in daily operations and ensured efficient workflow.
- Trained new staff on company policies and customer service standards.
- Coordinated inventory management and restocking procedures for optimal efficiency.
- Implemented safety protocols to maintain a secure work environment.
- Managed scheduling to ensure adequate coverage during peak hours.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Identified opportunities for process improvements, implementing changes when required.
- Developed strategies to increase team productivity and improve customer service levels.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
Server
Olive Garden
Castleton
01.2021 - 11.2022
- Handled cash transactions and processed payments securely.
- Resolved guest complaints promptly to ensure satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server
Murphys Craft House
Geist
08.2018 - 10.2020
- Communicated effectively with guests to address concerns and ensure satisfaction.
- Monitored guest needs throughout dining experience, offering additional assistance as needed.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
Education
Melvindale High School
Melvindale, MISkills
- Customer service
- Team leadership
- Communication skills
- Delegation skills
- Point of sale (POS) system operations
- Suggestive selling
- Multitasking and organization
- Guest relations
- Cash handling
- Conflict resolution
- Time management
References
References available upon request.
Timeline
Team Lead
Walmart
07.2024 - Current
Server
Olive Garden
01.2021 - 11.2022
Server
Murphys Craft House
08.2018 - 10.2020
Melvindale High School