Sara Kingston
Philadelphia,PA
Summary
Dedicated to establishing loyal and long term working relationships. Devoted to providing personalized customer service and build rapport with long term customers. Highly organized and prepared for multiple work environments. Stives to exceed sales goals.
Overview
12
12
years of professional experience
Work History
Bartender
Old City Beer Garden
Philadelphia, Pennsylvania
08.2021 - 05.2025
- Open the bar which included counting drawer, stocking bar, prepare sign.
- Greeted customers and provided extraordinary customer service.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Upsold customers from shelf to premium brands to help boost sales.
- Serve drinks, prepare cocktails and serve food for customers.
- Providing an environment to build returning customers.
Bartender
The Rock Venue and Bar
Tucson, AZ
02.2013 - 07.2021
- Professionally but warmly serve customers.
- Kept bar clean, clean, and up to health codes.
- Upsold customers from shelf to premium brands to help boost sales.
- Maintained knowledge of bar and menu options to prepare drinks.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Nanny
Val Beresford
London, United Kingdom
03.2019 - 03.2020
- Engaged with children to create nurturing, safe environments to promote emotional, social and intellectual growth.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Regulated children's schedules to balance rest, learning and play.
- Washed and put away dishes and wiped down counters after meals and snacks.
3rd Key Supervisor
Brighton Collectibles
Tucson, AZ
06.2018 - 04.2019
- Supervised bank deposits and security procedures to support store opening and closing.
- Developed product knowledge expertise and drove revenue growth by understanding features and benefits in full.
- Maintained and achieved measurable goals to improve sales.
- Counted and balanced registers.
- Build rapport with customers and follow up via email, phone calls, text messages and personalized greeting cards.
- Provided exceptional customer service while keeping their needs in mind.
- Supervise employees to make sure they are striving to meet sales goals and keep busy keeping store up to company standards.
Hostess
Cafe Poca Cosa
Tucson, AZ
10.2017 - 03.2018
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Key Holder
Razorz Edge Boutique
Tucson, AZ
06.2014 - 10.2017
- Lead by example with implementing company values daily, including prioritizing customers, visual management, and loss prevention.
- Open and close the store while following companies rules.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Be knowledgeable about brands, sizing, and inventory to strive and pass daily sales goals.
- Enhanced sales by implementing merchandising and promotional improvements.
Skills
- Excellent customer service skills via utilizing interpersonal communication with customers
- Ability to understand, follow, and help create procedures in an administrative retail setting
- Critical thinking to solve issues with customers, technology and miscommunication
- Strong Communication and Interpersonal Skills
- Building Customer Relationships and Loyalty
Timeline
Bartender
Old City Beer Garden
08.2021 - 05.2025
Nanny
Val Beresford
03.2019 - 03.2020
3rd Key Supervisor
Brighton Collectibles
06.2018 - 04.2019
Hostess
Cafe Poca Cosa
10.2017 - 03.2018
Key Holder
Razorz Edge Boutique
06.2014 - 10.2017
Bartender
The Rock Venue and Bar
02.2013 - 07.2021