Amber Gonzales
Lewisville,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Bartender
Dickeys 121
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Chill Bar and Grill
03.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Hard Eight Barbeque
07.2021 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Line Worker
Hard Eight Barbeque
03.2021 - 07.2021
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Assistant General Manager
Spring Creek Barbeque
01.2021 - 03.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
General Manager
Chicken Express
05.2017 - 12.2020
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
Chicken Express
12.2016 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Team Member
Chicken Express
08.2016 - 12.2016
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Server
Buffalo Wild Wings
06.2014 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Crew Member
McDonalds
11.2012 - 02.2014
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Childress High School
Childress, Texas01.2014
Skills
- Outstanding customer service, communication, and interpersonal skills Highly skilled in assisting co-workers and customers and utilizing best practices Detail oriented Strong organizational skills with ability to carry out tasks with minimal supervision 4 years management experience Most recently obtained over a year of bartending experience
Timeline
Bartender
Dickeys 121
03.2023 - Current
Server
Chill Bar and Grill
03.2023 - 03.2024
Bartender
Hard Eight Barbeque
07.2021 - 03.2023
Line Worker
Hard Eight Barbeque
03.2021 - 07.2021
Assistant General Manager
Spring Creek Barbeque
01.2021 - 03.2021
General Manager
Chicken Express
05.2017 - 12.2020
Assistant Manager
Chicken Express
12.2016 - 04.2017
Team Member
Chicken Express
08.2016 - 12.2016
Server
Buffalo Wild Wings
06.2014 - 08.2016
Crew Member
McDonalds
11.2012 - 02.2014
High School Diploma -
Childress High School