Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sara Kizer

Manor,USA

Summary

Dynamic and results-driven professional with extensive experience at Austin Telco FCU. Expert in underwriting and quality control, I successfully enhanced loan processing workflows and facilitated training for new team members. Proven problem-solver with strong time management skills, dedicated to delivering exceptional service and achieving organizational goals.

Overview

12
12
years of professional experience

Work History

Sr. Home Equity Loan Processor

Austin Telco FCU
Austin, TX
08.2021 - Current
  • Updated loan processing software to enhance workflow.
  • Calculated interest, principal, and payments, verifying figures, and correcting discrepancies.
  • Prepared and reviewed loan closing documents.
  • Handled issues in the loan process by contacting customers by phone, email, or letter.
  • Calculated debt-to-income ratios to determine loan affordability.
  • Facilitated training sessions for new processors on state policies and procedures.

Sr. Member Services Coordinator

Austin Telco FCU
Austin, TX
12.2016 - 08.2021
  • Set up member accounts in the system and updated details to reflect current information. The accounts opened ranged from personal, to trust and estate accounts, to business accounts.
  • Conferred with a member by telephone or in person to provide information about products or services.
  • Kept records of member interactions or transactions, recording details of inquiries and actions taken.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Head Teller

Austin Telco FCU
Austin, TX
05.2013 - 12.2016
  • Oversaw maintenance of vaults, ATM machines, night depositories, coin machines as needed.
  • Managed currency inventory levels, ordering additional cash.
  • Resolved member issues, addressing account problems and discrepancies.
  • Secured funds via following bank processes and legal requirements.
  • Calculated transactions using computers, calculators and adding machines.

Education

Diploma -

Brown Street High School
Vine Grove, KY

Skills

  • Problem-solving skills
  • Compile documents
  • Underwriting
  • Time management
  • Teamwork and collaboration
  • Quality control
  • Training facilitation

Additional Information

Notary Public, NMLS registered

Timeline

Sr. Home Equity Loan Processor

Austin Telco FCU
08.2021 - Current

Sr. Member Services Coordinator

Austin Telco FCU
12.2016 - 08.2021

Head Teller

Austin Telco FCU
05.2013 - 12.2016

Diploma -

Brown Street High School

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