Sara Klopstein
Wentzville,MO
Summary
Professional Intake Coordinator skilled in managing client assessments, workflow coordination, and ensuring seamless service delivery. Strong focus on team collaboration and achieving results. Flexible and reliable, adept at adapting to changing needs. Proficient in client communication, scheduling, and administrative tasks, ensuring efficient operations and high client satisfaction.
Overview
15
15
years of professional experience
Work History
Engagement and Intake Coordinator of Support Services for Adults
COMMUNITY LIVING, INC
01.2024 - Current
- Promotes and supports a team approach among SSA leadership
- Engages and communicates with participants, families, case managers, school personnel and other stakeholders during the referral, inquiry, transition, and program entry process
- Attends IEP Meetings and provides support and resources to the student and IEP Team related to future planning and transitioning into day habilitation services
- Reviews ISPs and IEPs for new referrals to ensure support needs align with programmatic support and staffing ratios
- Facilitates transitions for participants entering day habilitation services
- Provides support to participants as they transition from the Young Adult Center to Employment Services, traditional day habilitation, supported employment, competitive employment or continuing and adult education
Residential Staffing Coordinator
COMMUNITY LIVING, INC
01.2022 - 01.2024
- Identified, designed, and implemented manageable schedules for 13 locations
- Utilized scheduling software to create home schedules with qualified, trained staff to maximize efficiency and ensure clients were provided the highest level of care
- Effectively scheduled and assigned all subs, part time, floating and temporary staff to ensure ideal coverage and utilization
- Ensured prompt integration of new hires into home schedules
- Managed PTO and leave bank requests for the program
- Completed necessary documentation and auditing of timesheets for submission to payroll
- Notified Residential Managers of absenteeism or tardiness issues with their staff
Instructional Assistant
WENTZVILLE R-IV SCHOOL DISTRICT
01.2017 - 01.2022
- Provided tutorial assistance to students in one-to-one or small group arrangements
- Provided direct instructional activities, planned by the special education teacher, as follow-up to initial instruction
- Read tests to and recorded responses from students needing this service as specified in their I.E.P.
- Performed supportive behavior management tasks
- Informed teachers of behavior and interpersonal concerns among students
- Assumed role of substitute teacher when special education teacher was absent
- Obtained specialized training, as needed, for area of assignment or unusual need of assigned children (e.g., Braille, sign language)
Operations Support Assistant
CITI
01.2017 - 01.2017
- Interpreted daily reports and ensured timely, accurate completion
- Assisted in communication link between bank branches and official check department
- Identified and requested stops on fraudulent checks
- Worked special projects as assigned and worked overtime when requested
Provider Network Specialist II / Program Coordinator I
HOMESTATE HEALTH PLAN
01.2015 - 01.2016
- Served as primary contact for providers, acted as a liaison between health plan and providers
- Conducted monthly face-to-face meetings with providers, documented discussions, issues, attendees, and action items for researching claim issues
- Received and responded to external provider related issues
- Initiated entry or change in provider related database information
- Educated providers regarding policies and procedures related to referrals and claim submission
- Performed provider orientations that included writing and updating orientation materials
- Researched claims inquiry specific to the department
- Screened for eligibility and benefits
- Screened members by priority for case management assessment
- Attempted daily outreach to members who showed high risk factors per plan standards
- Maintained integrity of PHI, and HIPPA compliance
- Maintained working relationships with other departments, vendors, and providers
Patient Coordinator / Surgery Scheduler
DR. JUDITH GURLEY PLASTIC SURGERY
01.2011 - 01.2014
- Coordinated reconstructive surgeries with Surgical Oncologist and Dr. Gurley
- Scheduled all cosmetic and reconstructive surgeries between the surgery center and hospital
- Verified patient insurance and obtained preauthorization
- Ensured cancer patients were aware of in/out of network benefits
- Explained deductibles, copays, and coinsurance prior to consultation
- Managed communication between patient and hospital for all preoperative testing
- Coordinated with materials manager to complete surgeon's specific materials request
- Prepared and presented cosmetic quotes
- Sustained current licensure and malpractice coverage for Dr. Gurley
- Guaranteed credentialing files were in coordination with State and JCAHO regulations
Education
K-12 Substitute Certification -
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St. Charles County Community College
St. Peters, MOundefined
Maryville University
St. Louis, MOSkills
- Experienced in Word, Excel, Outlook, and PowerPoint
- Skilled in utilizing Google Drive tools for collaboration
Timeline
Engagement and Intake Coordinator of Support Services for Adults
COMMUNITY LIVING, INC
01.2024 - Current
Residential Staffing Coordinator
COMMUNITY LIVING, INC
01.2022 - 01.2024
Instructional Assistant
WENTZVILLE R-IV SCHOOL DISTRICT
01.2017 - 01.2022
Operations Support Assistant
CITI
01.2017 - 01.2017
Provider Network Specialist II / Program Coordinator I
HOMESTATE HEALTH PLAN
01.2015 - 01.2016
Patient Coordinator / Surgery Scheduler
DR. JUDITH GURLEY PLASTIC SURGERY
01.2011 - 01.2014
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St. Charles County Community College
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Maryville University
K-12 Substitute Certification -
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