Sara Lacey
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
4
4
years of professional experience
Work History
Team Leader, Front Office
BloomingPaws
10.2023 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted collections of customer payments and vendor billings.
Baker and Decorator
Blondies Cookies
05.2023 - 10.2023
- Managed customer service operations, including taking orders and resolving complaints.
- Trained and supervised new employees on bakery operations and procedures.
- Operated cash registers and processed payments accurately.
Secretary
Purdue Fort Wayne Recreational Center
05.2022 - 08.2022
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Assistant
Purdue Fort Wayne
08.2021 - 05.2023
- Organized events on campus, greeted and introduced students coming into the office, made flyers for on campus events, and worked on campus events
- Assisted manager in all aspects of business operations.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Dietary Aide
Heritage Pointe
08.2020 - 01.2021
- Prepared food for the residents as well as serving it to them in a timely manner
- Communicated with residents about their next meals and solved problems as they occurred.
Education
BBA - Financial Analysis
Purdue Global
West Lafayette, Indiana05.2025
Skills
- 4 years with Customer Service
- Exceptional Time Management & Work Ethic
- Mentoring
- Complaint resolution
- Documentation And Reporting
- Clerical Procedures
- Organization
- Meet Deadlines
- Analyze Information
Timeline
Team Leader, Front Office
BloomingPaws
10.2023 - Current
Baker and Decorator
Blondies Cookies
05.2023 - 10.2023
Secretary
Purdue Fort Wayne Recreational Center
05.2022 - 08.2022
Assistant
Purdue Fort Wayne
08.2021 - 05.2023
Dietary Aide
Heritage Pointe
08.2020 - 01.2021
BBA - Financial Analysis
Purdue Global
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