Sara Landowski
Rockford,IL
Summary
Driven Certified Medical Assistant and Pharmacy Technician with proven expertise in patient care coordination and medical procedures, honed at UW Health Swedish American Hospital and OSF Home Infusion Pharmacy. Excelled in HIPAA compliance and compassionate patient care, enhancing clinic efficiency and patient satisfaction. Skilled in medical records management and customer service, consistently prioritizing patient needs and operational improvements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
UW Health Swedish American Hospital
Rockford, IL
01.2020 - 08.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Certified Pharmacy Technician
OSF Home Infusion Pharmacy
Rockford, IL
06.2014 - 05.2019
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Counted, measured and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
Education
Associate Of Criminal Justice - Criminal Justice
CTU Online
Denver, CO2010
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Patient documentation
- Vital Sign Monitoring
- Patient Assessments
- Inventory and supply management
- Medical Records Management
- Payment Collection
- Customer Service
- Direct Patient Care
- Clinical Documentation
- Immunization Administration
- Reliable team player
- Sterilization techniques
- Compassionate
- Patient-focused care
- CPR
- First Aid
- Simple dressings
- Patient Care Coordination
- Insurance Verification
- Trustworthy companion
- Medical office administration
- Sterile technique
- Valid State driver's license
- Prioritizing stat orders
- Tube feedings and medications familiarity
- Vital Signs Documentation
- Patient Care
- Procedure Assistance
- Medical Procedures
- Compassionate caregiver
- Appointment Scheduling
Certification
Certified Medical Assistant
Certified Pharmacy Technician
Certified Administrative Medical Assistant
Timeline
Certified Medical Assistant
UW Health Swedish American Hospital
01.2020 - 08.2024
Certified Pharmacy Technician
OSF Home Infusion Pharmacy
06.2014 - 05.2019
Associate Of Criminal Justice - Criminal Justice
CTU Online