Sara Langton
DeBary,FL
Summary
Personable, friendly and productive customer service and phone surveyor with years of experience in service and support. Customer-focused team player offering experience in working with all types of customers effectively and productively. Motivated to maintain customer satisfaction and contribute to company success. Solid team player with upbeat, positive attitude, strong work ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Remote/ Market Research Surveyor
KGS Research
Orlando, FL
06.2023 - Current
- Conducted market research interviews and surveys with customers to collect data.
Customer Service Representative/ Dispatch
Precision Garage Door Service
Lake Mary, FL
09.2020 - 11.2020
- Set up client appointments, answered general questions, answered calls from customers and clients, responsible for tracking where technicians are so we can give the customers an ETA as to when they will be to their home in case they are running late or if they can be there earlier, followed up with the customers to ensure everything went well with their appointment and ask them if they had any questions or concerns, responded to leads that came in through our emails, confirmed payments, refunds, etc., provided excellent technical support
Retail Sales Associate
Kohl's
Orange City, FL
10.2019 - 01.2020
- Seasonal position in the Jewelry department, assisted customers in finding jewelry and show them what was on sale that day, rang customers up, handled returns, signed customers up for a Kohl's card and helped customers over the phone, responsible for setting up the jewelry in the morning and if working nights put the jewelry away in the safe, stocked shelves with merchandise as it comes in, helped customers as best as I could when they asked questions
Cashier/Sales Associate
Dollar Tree
DeBary, FL
07.2018 - 01.2019
- Greeted customers as they came in, helped customers as best as I could if they needed help, stocked shelves in and around my register, cleaned my area throughout my shift, handled money, responsible for making sure my drawer was accounted for
Administrative Assistant
Dave's Fence Inc
DeBary, FL
02.2017 - 04.2017
- Answered multiple phone lines in a respectable and professional manner, maintained a high standard of customer satisfaction, managed office supplies, vendors, organization and upkeep, experienced in all facets of an Administrative Assistant
Sales Associate/ Cashier Seasonal
Family Dollar
DeBary, FL
10.2016 - 12.2016
- Greeted customers in a friendly manner, balanced cash drawer with consistency and accuracy, managed all store responsibilities, assisted in all areas of customer satisfaction
Appointment Setter
JDK Services/ Water Equipment Technologies
Longwood, FL
08.2010 - 12.2010
- Answering inbound and outbound call with professionalism, acting professionally and patiently when addressing negative customer feedback, meeting or exceeding service and quality standards every review period
Receptionist/Administrative Assistant
Bill Heard Chevrolete
Sanford, FL
10.2006 - 06.2007
- Responded to multiple incoming phone calls and delegated if needed to, acknowledged customers as they come in and continued to provide customer service to customers and employees, experience in various administrative and clerical duties that pertained to the store, strong communication and customer service skills, and able to maintain a professional image, obtained the ability to multi-task in a fast-paced environment, strong computer & phone skills (Internet, MS Word, etc..), team player with a positive attitude while still keeping it professional
Education
High school diploma -
Daytona State College
04.2019
Skills
- MULTITASKING
- TEAM PLAYER
- TIME MANAGEMENT
- Multi-line Phone Systems
- Administrative Experience
- Clerical Experience
- Cash Handling
- Retail Sales
- Typing
- Cold Calling
- Microsoft Word
- Merchandising
- Organizational Skills
- Data Entry
- Verbal/written communication
Assessments
- Customer Focus & Orientation Highly Proficient August 2020 Responding to customer situations with sensitivity. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
- Team Player
- Motivated
- Strong verbal communication
- Conflict resolution
- Multitasking
- Time Management
- Ability to adapt to change
- Willingness to learn
Timeline
Remote/ Market Research Surveyor
KGS Research
06.2023 - Current
Customer Service Representative/ Dispatch
Precision Garage Door Service
09.2020 - 11.2020
Retail Sales Associate
Kohl's
10.2019 - 01.2020
Cashier/Sales Associate
Dollar Tree
07.2018 - 01.2019
Administrative Assistant
Dave's Fence Inc
02.2017 - 04.2017
Sales Associate/ Cashier Seasonal
Family Dollar
10.2016 - 12.2016
Appointment Setter
JDK Services/ Water Equipment Technologies
08.2010 - 12.2010
Receptionist/Administrative Assistant
Bill Heard Chevrolete
10.2006 - 06.2007
High school diploma -
Daytona State College
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