SARA LATOUR
Knoxville,TN
Summary
Dynamic and results-driven operations leader with experience overseeing recruiting, training, and development of high-performing teams while supporting logistics, inventory management, and delivery execution. Known for fostering a consumer-first culture, improving operational workflows, and ensuring compliance with company policies and service standards. Brings strong communication, problem-solving, and team leadership skills to support efficient supply chain operations.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Bath and Body Works
2023.01 - Current
- Oversees recruiting, onboarding, and retention of high-performing team members to support operational continuity.
- Monitors operational KPIs to improve inventory accuracy and support data-driven planning decisions.
- Oversees cycle counts and inventory audits to reduce discrepancies.
- Trains and develops employees on standard operating procedures, productivity expectations, and safety compliance.
- Supervises shipping and fulfillment processes to maintain compliance, accuracy, and on-time performance resulting in reduced errors.
Supervisor
Bath and Body Works
2022.06 - 2023.01
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Demonstrated ability to manage and motivate staff to achieve sales targets.
- Provided performance feedback and coaching to employees to help continue their personal development.
- Oversaw recruiting and interviewing processes to hire high-performing team members aligned with companies goals.
- Helped set team performance standards to reach company objectives and ensured team is in compliance with all company policies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction.
Key Holder
Bath and Body Works
2021.05 - 2022.06
- Supported and gained working knowledge of company shipment processes to ensure accuracy, efficiency, and compliance with operational standards.
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
- Encouraged teamwork among colleagues by leading by example and providing guidance when needed.
- Met company standards with regards to merchandising, visual presentation, and housekeeping.
Sales Associate
Bath and Body Works
2020.08 - 2021.05
- Greeted customers warmly and offered assistance.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Organized merchandise displays to promote higher levels of customer engagement.
- Established a positive rapport with customers by delivering friendly, personalized service.
Host
Babalu Tapas and Tacos
2019.05 - 2020.04
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours.
Assistant
Stop Paying Lawyer Fees, LLC
2017.04 - 2018.08
- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel.
- Maintained organized filing system both electronically and manually for easy access when needed.
- Created and maintained databases of names, addresses, phone numbers and other relevant contact information for employee use.
- Managed multiple projects and deadlines simultaneously to ensure deadlines were met.
Education
Bachelor of Arts - Anthropology
University of Tennessee - Knoxville
Knoxville, TN12.2022
Skills
- Team building and leadership
- Operational excellence
- Detail oriented
- Strong organizational skills
- Problem-solving
- Hiring and training
- Workforce management
- Mentoring and coaching
- Goals and performance
Timeline
Assistant Store Manager
Bath and Body Works
2023.01 - Current
Supervisor
Bath and Body Works
2022.06 - 2023.01
Key Holder
Bath and Body Works
2021.05 - 2022.06
Sales Associate
Bath and Body Works
2020.08 - 2021.05
Host
Babalu Tapas and Tacos
2019.05 - 2020.04
Assistant
Stop Paying Lawyer Fees, LLC
2017.04 - 2018.08
Bachelor of Arts - Anthropology
University of Tennessee - Knoxville