Sara Long
Westley,CA
Summary
Hard working, goal-oriented Customer Service Representative with 12+ years experience in Customer Care. Driven to helping others and teaching peers. Excellent interpersonal and time managment skills.
Overview
13
13
years of professional experience
Work History
Outside Sales Representative
Mobile Management LLC
11.2022 - Current
- Apply qualified candidates on system program and approve to receive free government smartphone and active service.
- Built strong client rapport to establish diversified network of connections.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Utilized in-depth understanding of strategic sales processes to increase revenue.
- Utilized marketing materials provided by company to inform the community and build goodwill through community awareness.
Driver
Kona Ice
03.2022 - 11.2022
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Upheld high standards of professionalism and discretion when working with high-value clients
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Obtained customer signatures to complete and process paperwork.
Warehouse Associate
Amazon
02.2022 - 11.2022
- Process all returns sent to Amazon
- Inspect every item thoroughly for any damages or defects
- Navigate computer programs to track and input item information
- Ability to handle a fast paced environment
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Call Center Representative
West Coast Call Center
08.2021 - 02.2022
- Professionally call prospects to set appointments regarding company health insurance, workers compensation, commercial auto, and various other insurances for brokers to potentially gain business
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
Manager On Duty
Burke Williams
10.2020 - 06.2021
- Initiated plans to improve customer relations, quality standards and service efficiency
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Trained employees in essential job functions
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Developed schedules for up to 25 employees per shift.
Bartender
Morgan Hill Bowl
11.2009 - 03.2020
- Crafted special drink and cocktail menu items for seasonal offerings
- Served high customer volumes during special events, nights and weekends
- Obtained cash bank and stocked service bar to prepare for operation
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Associate of Science - Health Science
Gavilan College
Gilroy, CA12.2013
Skills
- Typing
- Time management
- Computer skills
- Customer service
- Organizational skills
- Presentation skills
- Driving
- Schedule management
- Office Management
Additional Information
- Experienced, hard working customer service professional aimed to providing high-quality service and developing customer relationships.
- Offering exceptional interpersonal skills and knowledge of conflict resolution to lead a team of other customer service agents.
- Currently seeking new employment so I can further develop my skills and experience. In my current role, I feel I have progressed as far as I can and would like a change of environment to further motivate me. I am eager to learn and utilize my knowledge and skills in a stable postition.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"There's a bright spot in every dark cloud."
Bruce Beresford
Timeline
Outside Sales Representative
Mobile Management LLC
11.2022 - Current
Driver
Kona Ice
03.2022 - 11.2022
Warehouse Associate
Amazon
02.2022 - 11.2022
Call Center Representative
West Coast Call Center
08.2021 - 02.2022
Manager On Duty
Burke Williams
10.2020 - 06.2021
Bartender
Morgan Hill Bowl
11.2009 - 03.2020
Associate of Science - Health Science
Gavilan College
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