Sara Lozano
Houston,TX
Summary
Dynamic manager with a proven track record at Family Dollar, excelling in operations management and team leadership. Enhanced customer satisfaction through effective staff training and process improvements, achieving a notable reduction in checkout times. Skilled in decision-making and communication, driving operational efficiency and fostering a motivated team environment.
Overview
2024
2024
years of professional experience
Work History
Manager
Family Dollar
- Oversaw daily store operations to ensure efficient workflow and customer satisfaction.
- Managed inventory controls, optimizing stock levels to reduce waste and improve availability.
- Trained and mentored staff on best practices in customer service and operational procedures.
- Implemented process improvements that enhanced store efficiency and reduced operational costs.
- Analyzed sales data to identify trends, informing promotional strategies and merchandising decisions.
- Developed staff schedules that aligned with peak business hours, enhancing team productivity.
- Ensured compliance with safety standards and regulations, maintaining a secure shopping environment.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Dollar Tree Distribution Center
Houston, TX
01.2023 - 01.2024
- Supervised daily operations of cashier team to ensure efficient service delivery.
- Trained new cashiers on register procedures and customer service standards.
- Managed cash handling procedures, ensuring accuracy and compliance with company policies.
- Resolved customer inquiries and complaints to enhance overall satisfaction levels.
- Implemented process improvements that reduced checkout time and improved workflow efficiency.
- Conducted performance evaluations for team members, providing constructive feedback and support.
- Analyzed sales trends to inform staffing decisions and improve operational efficiency.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Cashier Team Lead
Burlington Coat Factory Distribution Center
Houston, TX
10.2021 - 10.2022
- Supervised daily operations of cashier team to ensure efficient service delivery.
- Trained new cashiers on register procedures and customer service standards.
- Managed cash handling procedures, ensuring accuracy and compliance with company policies.
- Resolved customer inquiries and complaints to enhance overall satisfaction levels.
- Implemented process improvements that reduced checkout time and improved workflow efficiency.
- Conducted performance evaluations for team members, providing constructive feedback and support.
- Analyzed sales trends to inform staffing decisions and improve operational efficiency.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Education
High School Diploma -
Pasadena Memorial High
Pasadena, TX2009
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Staff training and development
Staff management
Operations management
Timeline
Manager
Dollar Tree Distribution Center
01.2023 - 01.2024
Cashier Team Lead
Burlington Coat Factory Distribution Center
10.2021 - 10.2022
Manager
Family Dollar
High School Diploma -
Pasadena Memorial High