Sara Luther
Norton Shores,MI
Summary
Experienced in customer service across various industries, including gas stations, grocery stores, and delis. Gulf War Veteran from the USAF seeking an opportunity to contribute to my hometown once again. Aiming to provide exceptional service and bring smiles, my goal is to deliver outstanding customer experiences to all individuals who walk through your doors.
Overview
27
27
years of professional experience
Work History
Cashier/Customer Service/Assistant Manager
Speedway/7-ELEVEN
01.2021 - 02.2025
- Carried out systematic inventory reviews to maintain correct stock counts.
- Handled and resolved customer complaints promptly, maintaining consistent high-quality service.
- Oversaw all facets of operations when the manager was unavailable.
Cashier/Customer Service
J and H Family Stores
01.2018 - 01.2021
- Ensured a positive customer experience by providing superior service to all gas station guests.
- Operated cash register and accurately processed transactions for fuel, food, and merchandise purchases
Cashier/Customer Service/Assistant Manager
Admiral Petroleum
01.2014 - 01.2018
- Provided excellent customer service
- Operated cash register and accurately processed transactions for fuel, food, and merchandise purchases
- Maintained knowledge of current promotions, discounts, and loyalty programs to effectively communicate them to customer
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
Sales Representative
On Point Management
04.2014 - 06.2014
- Delivered outstanding customer service during sales process, resulting in high satisfaction levels.
- Engaged in continuous training to upgrade sales skills.
- Generated compelling sales proposals tailored to highlight value propositions.
Desk Clerk
Best Western Beacon Inn
05.2013 - 01.2014
- Welcomed guests and managed check-ins, creating a positive first impression.
- Kept front desk area orderly by maintaining visitor logbooks.
- Addressed guest inquiries, swiftly resolving issues to ensure satisfaction.
- Coordinated with housekeeping staff to ensure timely room turnovers and cleanliness standards were met
Server/Customer Service
Village Baker
08.2012 - 04.2013
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Cashier/Customer Service
Orchard Market
07.2008 - 03.2012
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
Barista
Magnum Coffee Roastery
01.1998 - 01.2003
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Maintained exceptional beverage quality to guarantee customer satisfaction.
- Addressed customer needs swiftly and efficiently.
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
Education
Spring Lake High School
Spring Lake06.1984
Skills
- Customer service
- Work ethic and integrity
- Cash handling and management
- Cash handling
- Reliability and punctuality
- Cleaning and sanitizing
Timeline
Cashier/Customer Service/Assistant Manager
Speedway/7-ELEVEN
01.2021 - 02.2025
Cashier/Customer Service
J and H Family Stores
01.2018 - 01.2021
Sales Representative
On Point Management
04.2014 - 06.2014
Cashier/Customer Service/Assistant Manager
Admiral Petroleum
01.2014 - 01.2018
Desk Clerk
Best Western Beacon Inn
05.2013 - 01.2014
Server/Customer Service
Village Baker
08.2012 - 04.2013
Cashier/Customer Service
Orchard Market
07.2008 - 03.2012
Barista
Magnum Coffee Roastery
01.1998 - 01.2003
Spring Lake High School
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