Sara Luther
Canonsburg,PA
Summary
Dynamic worker with expertise in guest services and communication. Committed to making meaningful contributions and advancing team goals. Known for fostering positive relationships and enhancing customer loyalty through attentive service and teamwork.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Goldfish Swim School
Canonsburg, PA
07.2024 - 01.2026
- Greeted and assisted guests, ensuring a welcoming atmosphere at front desk.
- Managed classes and scheduling using booking software to optimize customer experience.
- Provided information on swim programs, promoting services and enhancing customer engagement.
- Maintained cleanliness and organization throughout the entire lobby, ensuring an organized, clean environment.
- Processed payments accurately for monthly memberships and merchandise, ensuring secure transactions for customers and the business.
- Maintained accurate records of guest information, payments, and scheduled swim classes for all swimmers
- Resolved guest issues quickly while making the guest feel heard and understood, resulting in positive feedback and return visits.
- Scheduled swim classes over phone, in person, and via computer for guests and provided any additional information about the programs as needed.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Facilitated smooth guest experiences by coordinating with employees of multiple different positions throughout the building.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Reached out to potential customers via text, call, voicemail, or email using Salesforce.
- Kept cash in balance and ran daily reports to verify totals.
Lifeguard
Goldfish Swim School
Canonsburg, PA
07.2024 - 01.2026
- Monitored pool activities to ensure safety and compliance with regulations.
- Provided immediate first aid and emergency response as needed.
- Educated swimmers on safety practices and proper techniques.
- Assisted in training new lifeguards on safety protocols and rescue techniques.
- Collaborated with management to enhance overall swim program efficiency.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Supported swim lesson instructors by making sure their swimmers were staying safe and following the rules.
- Enhanced team effectiveness with regular communication.
- Scanned main areas to monitor for any safety risks.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Entered water immediately to pull struggling swimmers to safety.
Swim Instructor
Goldfish Swim School
Canonsburg, PA
07.2024 - 01.2026
- Instructed swim lessons for various age groups, fostering water safety and confidence.
- Developed individualized lesson plans to meet diverse student needs and skill levels.
- Monitored student progress, providing constructive feedback to enhance skills and motivation.
- Collaborated with parents to discuss student progress and address concerns or goals.
- Evaluated program effectiveness, recommending improvements based on student outcomes and feedback.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Remembered strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Adapted teaching techniques to different learning styles.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Adjusted lesson pacing according to individual student needs while adhering to established curriculum guidelines, ensuring optimal progress for all learners.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
- Implemented proper safety protocols and emergency response plans.
- Developed strong relationships with students' families through open communication channels, fostering loyalty to our program over time.
- Prepared equipment before each class class and stored items promptly after classes.
- Collaborated with other staff to coordinate schedules, pool availability, and other logistical needs, ensuring smooth operation of swim lessons program.
- Mentored new swim instructors in department policies and best practices for effective teaching strategies within our program framework.
- Fostered love of swimming, teaching students of various ages and skill levels.
Dining Room Attendant
Panera Bread
Canonsburg, PA
08.2021 - 07.2024
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in training new staff on operational standards and customer engagement techniques.
- Collaborated with kitchen staff to ensure timely delivery of food orders to guests.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room inventory and replenished as necessary.
- Addressed guest concerns and provided prompt solutions, resulting in improved customer retention rates.
- Contributed to team success by supporting fellow staff members during busy periods or when additional assistance was needed.
- Demonstrated knowledge of menu items, assisting guests with meal recommendations tailored to their preferences.
- Ensured compliance with sanitation regulations by regularly cleaning surfaces, utensils, and equipment used in the dining area.
- Maintained a clean and organized dining area for an enjoyable dining experience.
- Established rapport with customers by providing friendly and attentive service.
Education
High School Diploma -
Canon McMillan High School
Canonsburg, PASkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Guest relations
- Oral and written communications
- Listening skills
- Documentation
- Training and mentoring
- Conflict management
- Inventory oversight
- Supply replenishment
- Marketing
- Information protection
- Lobby oversight
- Property management systems
- Computer skills
- Teamwork and collaboration
- Phone and email etiquette
- Detail-oriented
- Data entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Agent
Goldfish Swim School
07.2024 - 01.2026
Lifeguard
Goldfish Swim School
07.2024 - 01.2026
Swim Instructor
Goldfish Swim School
07.2024 - 01.2026
Dining Room Attendant
Panera Bread
08.2021 - 07.2024
High School Diploma -
Canon McMillan High School