Sara Macias
Calimesa
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing PBX phone systems, high volume calls, data entry and logging. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
22
22
years of professional experience
Work History
Front Desk Agent
WorldMark by Wyndham
Cathedral City, CA
05.2025 - 06.2025
- Greeted and checked in guests, ensuring a warm and welcoming experience.
- Managed reservations and room assignments using property management software.
- Responded to guest inquiries, providing information about amenities and local attractions.
- Assisted with billing processes, verifying accuracy of charges at checkout.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Medical Assistant
Independent Assistance Inc.
Redlands, CA
03.2013 - 01.2014
- Recorded patient vital signs accurately to facilitate timely assessments by medical staff.
- Coordinated appointment schedules for patients, enhancing clinic efficiency and patient satisfaction.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Assistant Manager
LA Fitness
East Highland, CA
02.2010 - 01.2014
- Assisted in daily operations, ensuring adherence to company policies and procedures.
- Coordinated staff schedules to optimize resource allocation and enhance service delivery.
- Trained new employees on operational standards and customer service protocols.
- Monitored facility cleanliness and equipment maintenance to uphold safety standards.
PBX Operator
Hilton Hotel
San Bernardino, CA
05.2003 - 01.2008
- Managed multi-line phone systems to efficiently route incoming calls to appropriate departments.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with front desk staff to ensure seamless communication and guest satisfaction.
- Trained new operators on call handling procedures and hotel communication protocols.
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
Education
Medical Assistant, Front And Back Office - Medical And Clerical
Concorde Career College
San Bernardino09-2012
High School Diploma -
Redlands High School
Redlands06-2001
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Guest relations
- Credit and cash payments
- Clerical duties
- Reservations
Timeline
Front Desk Agent
WorldMark by Wyndham
05.2025 - 06.2025
Medical Assistant
Independent Assistance Inc.
03.2013 - 01.2014
Assistant Manager
LA Fitness
02.2010 - 01.2014
PBX Operator
Hilton Hotel
05.2003 - 01.2008
Medical Assistant, Front And Back Office - Medical And Clerical
Concorde Career College
High School Diploma -
Redlands High School