SARA MALVAREZ
Orlando,FL
Summary
Professional with robust experience in client success and relationship management. Skilled in driving team collaboration and achieving measurable results. Proficient in utilizing CRM tools, developing strategic plans, and fostering client satisfaction. Adaptable, reliable, and focused on delivering impactful solutions in dynamic environments.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Franchise Success Manager
Franchise Ramp
Remote
12.2025 - Current
- Facilitate performance reviews of marketing strategies with franchise owners, ensuring ongoing support and improvement of franchise satisfaction levels.
- Conduct client meetings to align on business objectives, campaign performance, and tailored promotional strategies.
- Perform comprehensive reviews of advertising outcomes and CRM data to pinpoint strategies for optimizing booking conversions and overall campaign effectiveness.
- Facilitate new client onboarding by coordinating account access launch requirements and educating franchisees on reporting protocols.
- Develop and implement strategic initiatives to enhance franchisee performance and satisfaction.
- Analyze franchisee feedback to identify opportunities for process improvements and service enhancements.
- Collaborate with cross-functional teams to align resources with franchise development goals and objectives.
- Streamline communication channels between corporate and franchises, fostering stronger relationships and support systems.
- Establish lasting relationships with customers by consistently exceeding expectations and displaying genuine empathy for their challenges.
- Monitor key performance metrics to identify areas for improvement, driving continuous enhancements in service quality.
- Enhance client retention rates through proactive account management and timely issue resolution.
Studio Owner
Pure Barre
Clermont, FL
10.2020 - 08.2025
- Led franchise operations to enhance financial outcomes, drive sales, and elevate client experiences.
- Directed financial oversight of profit and loss statements, budget forecasts, vendor partnerships, and inventory management to enhance operational efficiency.
- Managed profit and loss statements, budget forecasts, and vendor partnerships while optimizing inventory for sustainable business operations.
- Cultivated relationships with local partners and organized community events to boost membership sales and revenue growth.
- Conducted analysis of sales and financial data to identify opportunities for growth across memberships, retail, and events.
- Developed and implemented operational strategies to enhance studio efficiency and member engagement.
- Trained and mentored staff, fostering professional development and improving team performance.
- Conducted scheduling and class programming, optimizing resource allocation for peak attendance.
- Ensured compliance with health and safety regulations, maintaining a safe environment for clients and staff.
- Analyzed member feedback to refine offerings and enhance overall client satisfaction rates.
- Collaborated with team to design promotional campaigns that increased membership enrollment.
- Conducted regular assessments of studio performance, identifying areas for improvement in service delivery.
- Negotiated contracts with suppliers for cost-effective purchasing of equipment and materials.
Sales Manager
Pure Barre
Kansas City, KS
01.2018 - 05.2020
- Led initiatives to enhance membership engagement and retail sales performance. Formulated and executed lead conversion strategies to optimize results. Evaluated performance metrics to drive revenue growth.
- Directed training and management of sales representatives to optimize team performance.
- Utilized sales reporting and studio management software to analyze trends and enhance follow-up processes.
- Cultivated grassroots marketing initiatives through community partnerships and promotional events.
- Led sales team to consistently exceed monthly revenue targets through strategic planning and performance analysis.
- Streamlined sales processes by integrating CRM systems, enhancing tracking of leads and conversions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Customer Care & Logistics Manager
Smart Pharmacy
Jacksonville, FL
09.2013 - 12.2018
- Oversaw customer care and logistics teams to optimize operational efficiency and service excellence. Mentored staff on best practices for addressing escalated patient concerns to drive quality improvements. Championed initiatives that enhanced overall service delivery and patient experience.
- Streamlined operational reporting to provide management with insights for informed decision-making.
- Facilitated vendor negotiations aimed at optimizing shipping expenses by 20%.
- Streamlined inventory management processes to enhance order accuracy and reduce delivery times.
- Mentored junior staff on best practices for shipping, receiving, and inventory control procedures.
- Developed and maintained strong relationships with suppliers to negotiate favorable terms and improve service levels.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
Event Coordinator
Eagle Harbor Golf Club
Fleming Island, FL
07.2012 - 08.2013
PR Specialist / Marketing - Paid Internship
Florida Police and Fire Games
Jacksonville, FL
02.2011 - 06.2012
Legal Assistant - Paid Contract
Arizona Chemical
Jacksonville, FL
08.2009 - 04.2011
Education
Bachelor of Arts - Public Relations and Communications
University of North Florida
Jacksonville, FL01-2009
Skills
- Franchise strategy
- Customer satisfaction
- Digital marketing strategies
- Effective sales strategies
- Satisfaction improvement
- Budget management
- Sales strategies
- Staff development
- Team leadership
- Staff training
- Community engagement
- Event planning
Certification
Meta- Digital Marketing Certified, Google Search Ads Certified, Pure Barre Certified,
Timeline
Franchise Success Manager
Franchise Ramp
12.2025 - Current
Studio Owner
Pure Barre
10.2020 - 08.2025
Sales Manager
Pure Barre
01.2018 - 05.2020
Customer Care & Logistics Manager
Smart Pharmacy
09.2013 - 12.2018
Event Coordinator
Eagle Harbor Golf Club
07.2012 - 08.2013
PR Specialist / Marketing - Paid Internship
Florida Police and Fire Games
02.2011 - 06.2012
Legal Assistant - Paid Contract
Arizona Chemical
08.2009 - 04.2011
Bachelor of Arts - Public Relations and Communications
University of North Florida