Sara Manning
Portland,OR
Summary
Dynamic operations leader with a proven track record at Rapid Response Bio Clean, excelling in client relationship management and strategic planning. Enhanced operational efficiency through process improvements, resulting in increased productivity. Skilled in project management and risk mitigation, fostering strong team collaboration and customer retention to drive business growth.
Overview
5
5
years of professional experience
Work History
Director of Operations
Rapid Response Bio Clean
Portland, OR
04.2020 - Current
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Identified areas where process improvements could be made resulting in increased productivity.
- Coordinated activities between different departments to ensure successful completion of projects.
- Developed and implemented operational policies and procedures to improve efficiency.
- Developed and maintained client relationships to grow business and improve account retention.
- Established long-term relationships with clients through regular follow-ups.
- Assisted with billing process and accounts receivable management. While running city camps program.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
Bachelor of Science - Sustainable Agriculture
Portland State University
Portland, ORSkills
- Client relationship management
- Project management
- Team collaboration
- Process improvements
- Strategic planning and execution
- Operational efficiency
- Risk mitigation
- Customer retention
References
References available upon request.
Timeline
Director of Operations
Rapid Response Bio Clean
04.2020 - Current
Bachelor of Science - Sustainable Agriculture
Portland State University
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