SARA MANSOUR
Macomb
Summary
Criminal Justice graduate with extensive experience assisting youth, families, and community members in a demanding law enforcement environment. Highly skilled in communicating with individuals from diverse backgrounds, managing difficult interactions, and providing professional support in high-pressure situations. Experienced in court procedures and guiding people through complex processes with clarity and accuracy. Strongly committed to promoting accountability, stability, and positive development for youth within the juvenile justice system.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Police Cadet
City of Auburn Hills
01.2024 - Current
- Manage front desk operations by responding to lobby and phone inquiries, determining each individual's needs, and providing accurate information or direction.
- Engage with individuals of all ages—including youth, families, and at-risk or emotionally distressed community members—while providing calm, respectful, and supportive assistance.
- Upholds confidentiality and integrity when accessing and handling sensitive criminal history information through LEIN, ensuring compliance with legal and departmental standards.
- Process court-related tasks such as entering and canceling warrants, updating bond conditions, and supporting daily case activity with accuracy and attention to detail using CLEMIS.
- Conduct the full booking process for court-ordered offenders, including fingerprinting, documentation, and verifying court requirements, while maintaining safety awareness during one-on-one interactions.
- Prepare accurate logs, documentation, and reports while following established procedures and legal standards.
- Prioritize multiple tasks in a fast-paced law enforcement environment, maintaining professionalism, situational awareness, and a strong commitment to public service.
Barista
Starbucks Coffee Co.
11.2021 - 11.2023
- Provided excellent customer service by actively listening to customer needs and delivering clear communication and solutions.
- Demonstrated strong teamwork by supporting partners during high-volume rushes and ensuring smooth daily operations.
- Handled challenging customer interactions with professionalism, patience, and effective problem-solving.
- Managed multiple tasks simultaneously—orders, beverage preparation, payments—while maintaining accuracy and attention to detail.
Bookseller
Barnes & Noble
08.2019 - 09.2021
- Assisted customers of all ages by understanding their interests and providing personalized book recommendations.
- Engaged customers in meaningful conversations, demonstrating strong communication and rapport-building skills.
- Supported store operations by maintaining organized displays and a clean, welcoming environment.
- Collaborated with team members to meet daily goals and deliver a positive customer experience.
Education
Bachelor of Arts - Criminal Justice, Sociology
Oakland University
Rochester Hills, MI01.2025
Skills
- Technical: Law Enforcement Information Network (LEIN), Courts and Law Enforcement Management Information System (CLEMIS), National Crime Information Center (NCIC) Microsoft Office, Report Writing
- Core Skills: Communication, Information Gathering, Documentation Accuracy, Conflict Resolution, De-escalation, Confidentiality, Multitasking, Professional Judgment
Certification
- CPR & AED Certified — City of Auburn Hills (2025)
Languages
Arabic
Native or Bilingual
Timeline
Police Cadet
City of Auburn Hills
01.2024 - Current
Barista
Starbucks Coffee Co.
11.2021 - 11.2023
Bookseller
Barnes & Noble
08.2019 - 09.2021
Bachelor of Arts - Criminal Justice, Sociology
Oakland University