Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sara McCluskey

Derry

Summary

Hardworking Training Coordinator well-versed in handling all support functions and managing communication between trainers and participants. Skilled in identifying areas of focus. Offering 8 years of related experience.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Training Ambassador

Amazon Pharmacy
11.2021 - Current
  • Developed a new hire training plan for the Prescriber & Pharmacy Inbound Team, a training schedule, introduction slideshow, & the Operational Readiness Tracker (ORT).
  • Virtually train new hire associates and cross training across multiple sub-teams
  • Created 3 inbound call scenarios using Storyline 360
  • Assist with questions asked by associates
  • Monitored student progress to drive successful outcomes.

Senior Certified Pharmacy Technician

Amazon Pharmacy
11.2017 - Current
  • Consistently take between 9 and 14 calls per hour
  • Handle inbound calls from doctor’s offices to obtain new verbal prescriptions, clarifications on a prescription, prior authorization inquires, and other questions that may arise.
  • Communicate with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Complete verbal transfers between pharmacies.
  • Consult with insurance company and doctor's office representatives to complete claims processing, resolve concerns, and find the best outcome for the customer.
  • Listen to and complete voicemails left by doctor’s offices.

INVENTORY SPECIALIST

CVS HEALTH
01.2012 - 01.2017
  • Conduct bi-weekly orders for the pharmacy, making sure inventory levels were at optimum levels for a pharmacy doing about 1,500 prescriptions per day.
  • Conduct daily and monthly inventory.
  • Customer service at the drop off window by typing prescriptions and assisting with checkout.
  • Fill and label all medications being dispensed.

MEDICAL ASSISTANT INTERNSHIP

05.2016 - 07.2016
  • Prepare patient’s charts and room pre-visit.
  • Intake and room patients, including taking vitals, going over medication lists, preloading any medications needed for refill, and performing A1C & INR checks.
  • Prepare and give vaccines.
  • Work insurance companies to obtain prior authorizations for medications and procedures on behalf of the doctor’s office

Education

Associates of Science - Medical Assistant

MANCHESTER’S COMMUNITY COLLEGE
MANCHESTER, NH
05-2017

Associates of Arts - Interior Design

MANCHESTER’S COMMUNITY COLLEGE
MANCHESTER, NH
05-2007

Skills

  • Pharmacy OS
  • Geriatric Care
  • Google Suite
  • Training
  • Creativity
  • Microsoft Suite
  • Storyline 360
  • Data entry (85wpm)
  • CPhT
  • Patient Education
  • Public Speaking
  • Organization

Accomplishments

  • Helped to implement positive change through effectively helping with a VSM (Value Stream Map).

Certification

PTCB - CERTIFIED PHARMACY TECHNICIAN

Timeline

Training Ambassador

Amazon Pharmacy
11.2021 - Current

Senior Certified Pharmacy Technician

Amazon Pharmacy
11.2017 - Current

MEDICAL ASSISTANT INTERNSHIP

05.2016 - 07.2016

INVENTORY SPECIALIST

CVS HEALTH
01.2012 - 01.2017

Associates of Science - Medical Assistant

MANCHESTER’S COMMUNITY COLLEGE

Associates of Arts - Interior Design

MANCHESTER’S COMMUNITY COLLEGE

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