Sara Minnerly
Burleson,TX
Summary
Accomplished General Manager at Hooters Inc., adept in operations management and leadership, significantly enhanced team performance and customer satisfaction. Expert in formulating strategies that spurred business growth, demonstrating exceptional skills in customer relationship management and staff motivation. Achieved notable sales profitability through innovative advertising and marketing tactics, embodying a results-driven approach.
Overview
14
14
years of professional experience
Work History
General Manager
Hooters Inc.
05.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Salary Manager
Hooters Inc.
04.2015 - 05.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Server
Hooters Inc.
01.2015 - 04.2017
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Repairs and Sales
Don Davis
12.2013 - 01.2015
- Increased account retention by consistently providing exceptional customer service and addressing client concerns promptly.
- Managed a portfolio of key accounts, ensuring timely delivery of services and maintaining strong relationships with clients.
Server
Hooters Inc.
04.2010 - 12.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Cassata
Fort Worth, TX06.2008
Skills
Leadership and team building
Operations Management
Customer Relationship Management
Staff Motivation
Advertising and marketing
Timeline
General Manager
Hooters Inc.
05.2020 - Current
Salary Manager
Hooters Inc.
04.2015 - 05.2020
Server
Hooters Inc.
01.2015 - 04.2017
Repairs and Sales
Don Davis
12.2013 - 01.2015
Server
Hooters Inc.
04.2010 - 12.2013
High School Diploma -
Cassata
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