Sara Monroe
Sacramento,CA
Summary
Dynamic and results-driven Sales Associate with a strong track record at Philz Coffee, specializing in team collaboration and efficient cash handling. Recognized for managing high-volume orders while building lasting relationships with clients, contributing to a seamless customer experience. Expert in executing effective opening and closing procedures, maintaining cleanliness, and organizational standards. Committed to exceeding performance goals and enhancing sales through exceptional customer service.
Overview
3
3
years of professional experience
Work History
Shift Lead
Philz Coffee
Sacramento, CA
03.2023 - 03.2024
- Handled the opening and closing of the register.
- Delegated tasks and supervised up to six workers during peak times.
- Executed opening and closing procedures efficiently.
- Managed team with efficiency and gained respect.
Barista
Philz Coffee
Sacramento, CA
04.2022 - 03.2023
- Managed timely production of diverse food and beverage orders to ensure consistent customer service.
- Processed both online and in-person orders through Square POS.
- Maintained cleanliness in the lobby, bar area, and behind the register.
- Mastered seasonal drink recipes and communicated details to customers effortlessly.
Receptionist
European Wax Center
Sacramento, CA
06.2021 - 10.2021
- Collaborated with waxers to organize appointments.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Encouraged repeat business by offering value-added waxing packages.
- Provided information on various wax options.
- Greeted visitors and provided them with assistance.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Education
Associates - Biology
Sacramento City College
Sacramento, CA04.2025
High School Diploma -
West Campus High School
Sacramento, CA05.2021
Skills
- Safe food handling
- Fostering connections with clients
- Brewed coffee and tea using various methods
- Scheduling expertise
- Cash handling
- Multitasking
- Inventory management
- Team collaboration
- Display setup
Timeline
Shift Lead
Philz Coffee
03.2023 - 03.2024
Barista
Philz Coffee
04.2022 - 03.2023
Receptionist
European Wax Center
06.2021 - 10.2021
Associates - Biology
Sacramento City College
High School Diploma -
West Campus High School
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