Sara Moretz
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Peer Support Specialist II
UPMC Western Psychiatric Institute and Clinic
05.2022 - Current
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety and stability within the supportive environment.
- Contributed to program development efforts by regularly reviewing policies and procedures to ensure alignment with evidence-based practices within the field of peer support services.
- Supported clients in building resiliency through skill-building exercises emphasizing problem-solving techniques and adaptive coping strategies.
Sales Representative
Vacation VIP
06.2019 - 10.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Audio Visual Technician
Blackout Productions Inc.
01.2016 - 05.2019
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Optimized sound quality by conducting thorough sound checks prior to each event start time.
- Ensured safety compliance during installation and operation of audiovisual equipment, minimizing risk to staff and attendees.
- Collaborated with event planners to determine appropriate audiovisual solutions, resulting in successful events.
Education
Bachelor of Science - Behavioral Neuroscience - Neuropsychology
Carlow University
Orlando, FLBachelor of Science - Behavioral Neuroscience - Neuropsychology
Carlow University
Pittsburgh, PA12-2024
Skills
- Relationship cultivation and communication
- Problem resolution
- Escalation management
- Multitasking abilities
- Teamwork and collaboration
- Adaptability and flexibility
- Attention to detail
- Microsoft Office
- EPIC/Cerner
- Zoho CRM
Certification
Pennsylvania Certification Board: Certified Peer Specialist January 2023 - Current
Timeline
Certified Peer Support Specialist II
UPMC Western Psychiatric Institute and Clinic
05.2022 - Current
Sales Representative
Vacation VIP
06.2019 - 10.2020
Audio Visual Technician
Blackout Productions Inc.
01.2016 - 05.2019
Bachelor of Science - Behavioral Neuroscience - Neuropsychology
Carlow University
Bachelor of Science - Behavioral Neuroscience - Neuropsychology
Carlow University
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