Sara Mundy
Moravia
Summary
Proactive professional with a strong background in reception and customer service. Recognized for improving front desk operations and fostering positive relationships, ready to contribute to a collaborative healthcare environment.
Overview
9
9
years of professional experience
Work History
Dental Receptionist
River Hills Community Health Center
Centerville, IA
09.2023 - Current
- Managed patient scheduling and appointment confirmations, ensuring optimal workflow efficiency.
- Assisted patients with check-in procedures, improving overall patient experience and satisfaction.
- Handled insurance verifications and billing inquiries, maintaining accuracy in financial documentation.
- Coordinated communication between dental staff and patients, fostering a collaborative environment.
- Maintained organized patient records using electronic health record systems, enhancing data accessibility.
- Implemented office protocols that improved front desk operations and reduced wait times for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
Teller II
Community 1st Credit Union
Albia, IA
08.2017 - 09.2023
- Processed daily transactions accurately and efficiently, ensuring compliance with credit union policies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained up-to-date knowledge of financial products to advise members effectively.
- Trained new staff on operational procedures and customer service best practices.
- Monitored cash drawer for discrepancies, ensuring accuracy in all transactions.
- Identified opportunities for process improvements, contributing to overall branch efficiency.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Education
Cosmetology
La'James International College of Hairstyling
Johnston, IAHigh School Diploma -
Indianola High School
IndianolaSkills
- Phone and email etiquette
- Punctual and reliable
- Payment processing
- Dental terminology
- Excellent multitasking capability
- Insurance verification
- HIPAA compliance
- Patient documentation
- Office opening and closing
- Data entry
- Dental staff support
- Appointment scheduling
Timeline
Dental Receptionist
River Hills Community Health Center
09.2023 - Current
Teller II
Community 1st Credit Union
08.2017 - 09.2023
Cosmetology
La'James International College of Hairstyling
High School Diploma -
Indianola High School