Sara Nichols
Odessa
Summary
Experienced in optimizing business procedures in all operational areas to support growth, profitability, and efficiency objectives. Achievement-oriented and proactive manager with a disciplined mentality.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Branch Operations Manager
Wells Fargo
Odessa
09.2024 - Current
- Managed daily branch operations to ensure compliance with company policies.
- Oversaw team performance and provided ongoing training for staff development.
- Coordinated customer service initiatives to enhance client satisfaction and retention.
- Ensured adherence to security protocols and risk management procedures at the branch.
- Facilitated effective communication between departments to streamline operations.
- Resolved customer inquiries and issues promptly, maintaining a high service standard.
- Resolved customer complaints in a timely manner.
- Managed inventory levels of cash, supplies, and other resources.
- Provided guidance on best practices for handling difficult customers or situations.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Monitored staff performance and provided feedback.
- Coached staff on policies, procedures and performance strategies.
Banker
Wells Fargo
Odessa
07.2023 - 09.2024
- Processed loan applications and verified customer information accurately.
- Maintained knowledge of banking products to provide informed recommendations.
- Collaborated with team members to resolve customer issues promptly.
- Educated clients on digital banking tools for seamless transactions.
- Developed strong relationships with clients to enhance customer satisfaction.
Teller
Wells Fargo
Odessa
01.2022 - 07.2023
- Processed customer deposits and withdrawals efficiently and accurately.
- Assisted customers with account inquiries and transactions promptly.
- Managed cash drawer, ensuring balanced transactions throughout the day.
Education
Associate of Business Administration - Accounting
Odessa College
Odessa, TX 09.2020 - 09.2025
Skills
- Customer service
- Team building
- Project management
- Conflict resolution
- Risk management
- Inventory management
- Banking operations
- Staff training
- Cash shipment oversight
- Opening and closing processes
- Employee development
- Coaching and mentoring
Timeline
Branch Operations Manager
Wells Fargo
09.2024 - Current
Banker
Wells Fargo
07.2023 - 09.2024
Teller
Wells Fargo
01.2022 - 07.2023
Associate of Business Administration - Accounting
Odessa College
09.2020 - 09.2025