Sara O'Connor
Indianapolis,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Efficient Human Resources Assistant performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information.
Highly-motivated employee with desire to take on new challenges.
Overview
11
11
years of professional experience
Work History
Machine Operator
Allison Payment Systems LLC
Indianapolis , IN
2021.10 - Current
- Prepared machine for production processes by equipping with required tools and parts.
- Monitored and observed production line to watch for pile-ups and jams.
- Processed confidential and or financial mail on machine
- Verified production orders prior to starting set-up.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
Assistance Coordinator
International Medical Group
Indianapolis , IN
2020.03 - 2020.08
- Provided status for medical claims
- Gave explanation of benefits for member and providers
- Assisted members with claim discrepancies
- Provided medical coverage for international travelers
Risk Analyst
Allied Solutions
2019.01 - 2020.01
- For confidential project
- Data collection
- Risk assessment
- Reviewed risk management database reports for compliance and fraud prevention.
- Lead and executed risk management projects to identify deficiencies and possible corrective actions.
Dispatcher/Customer Service Representative Senior Agent
Stericycle
Indianapolis , IN
2017.01 - 2020.01
- Dispatch calls after hours for emergent conditions
- Customer service/Data/Quality
- Live Answer system and software
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- After hours medical dispatch for Physicians and medical facilities.
Customer Service Representative ll
Managed Health Services/MHS
2015.01 - 2017.01
- Hoosier Healthwise and Hoosier Care Connect State Representative- Provide eligibility information, pharmacy coverage and claim information
- Ambetter Insurance Representative-provided claim status, process payments and assist members with open enrollment for commercial line of business
- Data/Quality/Outreach update records, outbound calls and community outreach
- Member and Provider service
- CRM systems and software trained
HR Generalist
Ascension
Indianapolis , IN
2013.06 - 2014.11
- Escalations, high volume inbound/outbound calls
- Human Resource Contact
- Provided assistance for open enrollment
- Submit and correct discrepant payroll
- Add, adjust or correct health insurance benefits
- Assisted callers with application process
- Assisted with recruitment initiatives by interviewing and talent sourcing.
Education
GED -
Emmerich Manual High School
Indianapolis, IN06.1991
Skills
- Customer Service
- Problem Resolution
- Customer Communication
- File and Data Retrieval Systems
- Administrative Experience
- Diversity and Inclusion
- Customer Relations
- Data Entry
- Training and Mentoring
- Pre-Employment Screening
- Policies Implementation
- Labor/Union Negotiations
- Recruitment
Timeline
Machine Operator
Allison Payment Systems LLC
2021.10 - Current
Assistance Coordinator
International Medical Group
2020.03 - 2020.08
Risk Analyst
Allied Solutions
2019.01 - 2020.01
Dispatcher/Customer Service Representative Senior Agent
Stericycle
2017.01 - 2020.01
Customer Service Representative ll
Managed Health Services/MHS
2015.01 - 2017.01
HR Generalist
Ascension
2013.06 - 2014.11
GED -
Emmerich Manual High School
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